IT Tech 1 Support Specialist

2 weeks ago

Mississauga, Canada CONMED Full time

The **IT Tech 1 Support Specialist** position is a key member in a Global IT support team in which they support the day-to-day activities of users, perform system maintenance, documentation of systems, and deployment of IT solutions.

**Duties & Responsibilities**:

- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- To accurately record, update and document requests using the IT service desk system.
- To install and configure new IT equipment.
- To resolve incidents and upgrade different types of software and hardware.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests.
- Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

**Required Qualifications**:

- 1+ year of IT related experience
- Ability to communicate effectively verbally and written in English

**Preferred Qualifications**:

- Experience supporting both domestic and international users in a global organization
- Associate degree in the field of computer science or related field
- Ability to communicate in basic French
- Experience providing technical support for the Microsoft Office suite, Windows, Active Directory, and Office 365
- Windows Certification and/or ITIL certification
- Strong knowledge of the principals, methods, and techniques used in computer troubleshooting and support
- Working knowledge of the workings of Service Desk ticketing systems
- Basic network understanding and troubleshooting

0-20% travel

This position is not eligible for employer based sponsorship

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