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Cafe Assistant Manager

6 months ago

Truro, Canada Noveltea Bookstore Cafe Full time

NovelTea Coffeehouse and Bakery is proud to be a central part of the downtown community in Truro. We strive everyday to make our community better by creating a warm & welcoming space for everyone where people can connect.

We are seeking out a purpose-driven and passionate person who loves watching all the little details come together to make one great customer experience. Our NovelTeam come from many backgrounds, we value each person and treat everyone with respect.

**In this role you will be**:

- Building an amazing team; developing through recognition, coaching and enthusiastic communication.
- Ensuring NovelTea operates at its highest level, with a commitment to regulatory compliance practices and efficient operations.
- Building a best-in-industry guest experience and then making it even better.
- Building a community with our neighbours and partners.
- Fostering an inclusive & welcoming environment where everyone knows and participates in ensuring the wellness, health, and safety of our colleagues and guests as our top priority.
- Doing what it takes, proactivity identifying areas to make an impact.

**You will thrive in this role if you**:

- Are passionate about the guest experience, people development, and of course, coffee.
- Self-motivated; action-oriented and able to support a variety of responsibilities.
- Have a keen attention to detail, critical thinking, and decision-making skills.
- Naturally build connections with others. You communicate transparently, candidly, and openly.
- Embrace a positive outlook, see the positive in people, situations, and events and persistence in pursuing goals despite obstacles and setbacks.
- Operates with quality in mind through attention to detail, accuracy, & completeness.
- Ability to manage in an environment of change and ambiguity while maintaining outcome focus.

**Selection process**:
NovelTea unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.

NovelTea welcomes everyone. If you ever need an accommodation to participate in our selection process, please contact us.
- Have a minimum of 3 years of people management within the retail or hospitality industry.
- Have experience in maintaining operational excellence (staff training, shrink management, inventory management, etc.)
- Demonstrate strong time management and organizational skills.
- Demonstrate keen attention to detail.
- Are self-motivated, and have exceptional communication and presentation skills.
- Possessing knowledge of coffee is an asset; enthusiasm is a must.
- Able to complete the Food Safety Certification and WHIMIS training.

**Salary**: $35,000.00-$38,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Tips

Work Location: In person