Spa Manager

2 weeks ago

Vancouver, Canada Spa Utopia Health & Wellness Center Full time

**About us**

Spa Utopia is a locally owned and operated hospitality business in BEAUTY_WELLNESS in downtown Vancouver at the Pan Pacific Hotel. We are professional, engaging, and fun

Overview of Responsibilities:

- Able & willing to work full time, 5 days a week, including one weekend day
- Spa Manager shifts are scheduled full time within our Guest Services department working alongside the Guest Services team daily. Assigned Spa Manager duties or tasks are accomplished during downtime or with dedicated time for certain projects, tasks or meetings as arranged specifically by/with the location's General Manager.
- Report to location's General Manager
- Oversee daily operations, scheduling and performance of Guest Services and Spa Attendants
- Open, close, cash handling, check in, check out, guest hosting and flow at front desk, spa desk, changerooms, throughout spa, lounges etc.
- Assist General Manager in meeting settings as needed (interviews, performance, team, mgmt or dept meetings)
- Share in responsibility of daily operations, revenue, targets, budget of location.
- Help in managing guest relations, complaints, and resolutions.
- Help maintain positive company culture and policy and procedures.
- Help with training and follow up of new guest service hires and training on new procedures, protocols, campaigns specific to Guest Services function.
- Assist location with daily linens ordering procedures.
- Help with location shopping, bank runs, tip out procedures if needed/applicable.
- Help problem solve situations that may arise with bookings, cash out detail, computer function, communications.
- Help oversee effective room and resources allocation daily.
- Represent and be an ambassador of Spa Utopia Health and Wellness Center at events, meetings, conferences, or seminars if applicable.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift
- Overtime

Supplemental pay types:

- Commission pay
- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 1 year (preferred)
- management: 1 year (preferred)

Work Location: In person

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