Td Insurance, Operations Specialist

5 months ago

Markham, Canada TD Bank Full time

**TD Insurance, Operations Specialist**:

- 424698BR

**Job Category - Primary**
- Insurance

**Work Location**
- 101 McNabb Street Insurance

**Employment Type**
- Regular

**City**
- Markham

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 35

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Details**

**KEY ACCOUNTABILITIES**
- Provide accurate and thorough analysis of key business metrics by creating and maintaining robust scorecards and dashboards in support of the Shared Services team.
- Act as conduit, coordinator/facilitator bringing in appropriate partners and expertise on operational reporting and scorecard raw data gathering
- Analysis of data utilizing coding, identify root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement.
- Identify and recommend continuous improvement opportunities based on reporting analysis and trends and act as the liaison to Data Analytics and Shared Services Business Transformation teams.
- Encourage adoption of best practices to enhance the productivity and operational effectiveness of the business while supporting an effective control environment.
- Work directly with the business and Data Analytics teams to understand reporting requirements and opportunities for automation.
- Identify reporting or data integrity issues, complete gap assessments and implement solutions that will drive efficiency.
- Maintain a focus on efficiency and accuracy to ensure all required timelines and commitments are met.
- As a member of the Shared Services Resource Team, support compliance, governance and regulatory requirements
- Ensure proactive sharing of information within and between teams and support ad hoc activities in support of the Resource Team.
- Model behaviours consistent with TD's Shared Commitments

**Job Requirements**
- Advanced knowledge of software programs including but not limited to Excel, SharePoint, PowerPoint
- Proficiency in VBA Coding
- Proficiency in Tableau
- Python, SQL, and JavaScript Coding an asset
- Self-starter and able to work under mínimal supervision in a fast-paced environment
- Strong verbal and written communication skills
- Possess excellent time management and high attention to detail
- Able to work in a fast-paced environment with multiple competing priorities

**Additional Information**

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards p

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