General Manager(Corporate)

5 months ago

Chilliwack, Canada MR MIKES SteakhouseCasual Full time

MR MIKES isn’t just a pretty-looking restaurant with exceptional food, and the kind of ambience designed to rock your socks off. At its very core, MR MIKES is the experience, it’s the opportunity to take a break from the rigors of life, to share a drink with friends, to enjoy mouthwatering food that tantalizes the taste buds; a place where you can be you And we are passionate about what we do.

As the General Manager at MR. MIKES®, you'll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You'll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problem-solving and ensure a memorable visit for every guest. Additionally, you'll support staff training, uphold cleanliness standards, and collaborate closely with the Operations Manager for store performance improvements.

Specific Responsibilities:
**Customer Satisfaction Commitment**:

- Uphold the philosophy of 'BUILDING RELATIONSHIPS' to ensure exceptional dining experiences.
- Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty.

**Team and Staff Development**:

- Foster a positive and enjoyable work environment for the entire MR. MIKES® team.
- Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively.

**Bar (urbanLODGE) Management**:

- Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness.

**Support & Communication**:

- Collaborate with the General Manager to address specific store performance issues.
- Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES® systems.

**Operational Excellence**:

- Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER).
- Initiate action plans for improvement based on OER assessments and customer feedback.

**New Store Openings & Renovations**:

- Lead roles in store openings, following corporate guidelines and contributing to continuous improvement.
- Participate in debriefings and recommendations for post-opening/renovation process enhancements.

**Budget & Training**:

- Aid in establishing and achieving the restaurant's operating budget.
- Contribute as an instructor in the Franchisee/Management Training Program as needed.

**Industry Engagement & Project Leadership**:

- Stay updated on industry trends and recommend applicable concepts for MR. MIKES®.
- Lead or participate in specific projects assigned by the Operations Department.

Qualifications:

- High School Graduation is required; Post-Secondary Education is preferred.
- Minimum 3 years of Front of House, Back of house experience (or both), with at least 1 year in a supervisory or management role in a high-volume, casual dining restaurant.
- Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB.

Remuneration:

- Details regarding compensation, benefits, and vacation entitlements will be outlined in a separate employment contract.

As the General Manager, you'll play a pivotal role in ensuring MR. MIKES® maintains its high standards, creates memorable dining experiences, and fosters a positive work environment for both staff and customers.

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (required)

**Experience**:

- Management: 3 years (required)

**Language**:

- English (required)

Ability to Commute:

- Chilliwack, BC (required)

Ability to Relocate:

- Chilliwack, BC: Relocate before starting work (required)

Willingness to travel:

- 50% (required)

Work Location: In person

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