Front Desk Agent/night Auditor

2 weeks ago

Stony Plain, Canada DAYS INN STONY PLAIN Full time

Job Overview:We are seeking a Front Desk Clerk/Night Auditor to join our team. This position plays a crucial role in providing exceptional guest services and ensuring smooth operations during the night shift.

Responsibilities:

- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Handle guest inquiries and provide information about hotel services
- Operate phone systems and manage reservations
- Process payments and maintain accurate records
- Perform night audit procedures to reconcile daily transactions
- Ensure security by monitoring the premises during the night shiftSkills:

- Excellent customer service skills
- Proficiency in phone etiquette and handling guest inquiries
- Experience in front desk operations, preferably in a hotel setting
- Ability to multitask and work efficiently in a fast-paced environment
- Bilingual or multilingual skills are a plusBenefits:

- Competitive pay based on experience and skills
- Opportunities for career growth within the hospitality industryRequirements:

- Prior experience in guest services or hospitality is preferred
- Strong communication skills and attention to detail
- Availability to work night shifts and weekends
- Familiarity with hotel operations and reservation systems

**Job Types**: Full-time, Part-time, Permanent

Pay: $15.00-$17.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-29

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