Case Worker

3 months ago

Vancouver, Canada The Elizabeth Fry Society of Greater Vancouver Full time

Job Title: TPA Case Worker
Status: Casual, On-Call
Start Date: ASAP
Program: Third-Party Administration, Vancouver
Hourly Rate: $27.54
Hours: 8:30am - 4:30pm
Schedule: Monday - Friday

The Elizabeth Fry Society of Greater Vancouver (EFry) is a charitable organization that supports women, girls, and children at risk, involved in or affected by the justice system. Our programs work to break the cycle of poverty, addiction, mental illness, homelessness, and crime.

**We are recruiting a casual, on-call, Third-Party Administration (TPA) Case Worker to support our Third-Party Administration office in Vancouver. ** Located in offices throughout the Lower Mainland and Victoria, the Third-Party Administration Program case workers assist individuals who are in receipt of social assistance to receive the statutory and regulatory entitlements to which they are entitled. Clients are not able to access service through regular ministry offices due to their high support needs such as mental health and addiction issues. TPA Case Workers act as a bridge between Ministry of Social Development and Poverty Reduction staff and clients. Staff complete case file documentation, collect and forward information as needed, and assist client to access community resources to meet their needs.

**KEY RESPONSIBILITIES**:

- Acts as a third party for administration of social assistance and transference of documents and information.
- Accepts client referrals from the Ministry offices.
- Interviews and assesses clients, gathers information relevant to clients’ problems, needs and risks.
- Maintains regular communication with client and the Ministry, provides progress discussions/reports.
- May provide life skills training in behaviour management, money management and poverty rights, access of entitlement.

**QUALIFICATIONS**:

- Diploma or certificate in a related field, or the equivalent education and/or at least one (1) year’s direct program delivery experience in the community social services is required.
- Working knowledge of community-based programs; welfare entitlements and provincial and community services is preferred.
- Excellent interpersonal behaviour and good communication skills both written and verbal.
- Strong organizational, advocacy and time management skills.
- Understanding of mental health and addiction issues.
- Ability to respond to clients with mental health and addiction issues in an appropriate manner.
- Crisis management, de-escalation skills are essential.
- Understanding of community-based programs and Ministry regulations regarding entitlements.
- Knowledge of social assistance services as provided by the Ministry of Social Development.
- Proficient in MS word, excel, outlook and data entry.

**MANDATORY JOB REQUIREMENTS**:

- **Minimum on-call availability of 3 days per week to provide staffing coverage for sick, vacation and other employee absences as required.**:

- Standard First Aid with CPR-C.
- Evidence of COVID-19 vaccination status.
- Evidence of a Tuberculosis Test and compliance with the TB Control Program.
- Doctor’s Note of fitness required.
- Satisfactory Criminal Record Review (Vulnerable Sector Search).
- Valid driver’s license (Class 5) and satisfactory driving record.
- Access to vehicle preferred.
- This position requires union membership.

**APPLICATION INFORMATION**:
**We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.**

**Job Types**: Permanent, Casual

Pay: From $27.54 per hour

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Day shift
- No weekends

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- mental health: 1 year (preferred)
- substance use: 1 year (preferred)

Licence/Certification:

- First Aid Certification (preferred)
- Class 5 Licence (preferred)

Work Location: In person

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