Insurance Specialist, Sales and Service Supervisor

6 months ago

Montréal, Canada Marsh Full time

**Insurance Specialist, Sales and Service Supervisor**

**What can you expect?**
- A friendly, fast paced, team environment with a strong emphasis on providing best in class service where no two days are the same.
- The ability to work for a strong, reputable and stable company.
- A company that understands that home-work life balance is important and allows for the flexibility to work both in the office and at home.
- A strong culture of collaboration, colleague empowerment with an emphasis on personal and professional growth
- A comprehensive 6 week training program to help get you started.

**What is in it for you?**
- A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
- A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
- Competitive pay (salary and bonus potential), full benefits package - effective starting Day 1 (Medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan) or TFSA (Tax Free Savings Account))
- Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture
- Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
- Employee Resource Groups which provide access to leaders, relevant volunteer, mentoring opportunities, and interactions with counterparts in industry groups and client organizations

**We will count on you to**:

- Respond to client inquiries and provide professional and exceptional insurance advice.
- Analyze, counsel and recommend coverages, identify and fill coverage gaps and identify cross sell opportunities.
- Complete annual renewal reviews to ensure client needs from coverage and pricing perspective are maintained
- Obtain claims information in an empathetic, accurate and delicate manner and submit to the carrier in a timely manner
- Re-underwrite files at every client interaction to ensure policy information and documentation remains accurate.
- Manage incoming and outbound sales opportunities.
- Qualifying leads from digital campaigns, references, onsite visits, etc.
- Close sales and achieve monthly revenue quotas.
- Participate in monthly meetings to discuss benchmarks, personal as well as team goals for the upcoming months.
- Contact existing mono line clients to obtain the other lines of business to round out an account.

**What you need to have**:

- Personal lines agent or broker licensed in Quebec (AMF). AMF agent license holder will need to have it transferred to a broker’s license.
- A minimum of 1 year of experience in a personal lines environment or equivalent transferable experience.
- College/University degree/Diploma is considered an asset
- Exceptional communication skills, time management and organizational skills
- Intermediate knowledge of Microsoft Office Suite of Products
- Average keyboarding skills (40+wpm)
- Intermediate Computer experience/knowledge.

**What makes you stand out**:

- Experience working in a call center environment
- Experience with a Broker Management System (TAM)
- Previous customer service experience
- Working towards the completion of CAIB and/or CIP

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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