Medical Office Assistant

3 weeks ago

Victoria, Canada Island Rheumatology Full time

The responsibilities include:

- Managing Dr. Shaw's schedule. Includes both clinic appointments and other appointments that may take place during the work week (teaching sessions, faculty and academic meetings, and personal appointments).
- Overseeing the day-to-day flow of clinic. Includes welcoming patients, updating patent information, watering plants, consulting with IT/EMR support when necessary (we use Accuro), liaising with building management as necessary, and maintaining the EMR.
- Answering phone lines, returning phone calls, sending messages to Dr Shaw, and ensuring outgoing messages are up to date.
- Entering data for incoming referrals and scheduling new and follow-up patient appointments in timely manner and in accordance with College guidelines and specialist triage indication. Includes scheduling patients for trainees (residents, medical students, and fellows) as well as Dr Shaw and locum physician(s).
- Following up on outgoing referrals
- Submitting private physician billings. Includes billings for Blue Cross military patients, non-MSP-covered services (such as disability forms, steroid, private billings)
- Liaising with other staff and members of the community associated with the practice. Includes communicating with nursing staff, front desk and nursing staff and other MOAs and staff at Island Rheumatology (Dr. Baldwin and her MOA).
- Cheerful, punctual, organized, resourceful, and accountable.
- Able to effectively work independently (self-motivated) and as a member of practice.
- Able to effectively learn new computer software programs (Accuro)
- Able to build strong relationships with patients and members of the community, while maintaining firm and consistent boundaries.
- Able to prioritize, multi-task (if/when necessary), and effectively manage time.
- Able to demonstrate excellent written and verbal communication skills. Includes ability to type 50 wpm.
- Able to think critically, thriving on trouble-shooting clinic flow issues that arise.
- Experienced with Word and Excel (mandatory), and with Accuro EMR, VIHA Powerchart, VIHA EMR Connect
- Able to travel to and from office in extreme weather conditions, within reason.

**Salary**: $23.00-$28.00 per hour

**Benefits**:

- Employee assistance program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
All employees require full vaccination for COVID-19 and influenza in keeping with public health recommendations. Masks are optional but are provided.

Ability to commute/relocate:

- Victoria, BC V8R 6V4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-06-16
Expected start date: 2023-06-19

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