Avp, Culture

4 months ago

Toronto, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

**Department Overview**:
**Role Summary**:
The **AVP, Culture & Colleague Life Cycle **will be responsible for the global life cycle portfolio and the Welcome / New Joiner Experience. Reporting to the VP, Culture and Engagement, the AVP, Colleague Life cycle will provide advisory and strategic execution services. The role is responsible for end-to-end design and delivery of strategy projects and identifying, monitoring, and evaluating macro market trends.

The AVP acts an integrator of the cultural experience (and consistency of experience) we’re looking to embed throughout our colleague life cycle. They will work with moment owners (i.e. COE Heads) to find opportunities for improvement and influence within critical moments all in an effort to ensure a golden thread of culture is weaved through the end to end life cycle and colleague experience.

**Responsibilities**:
**Life Cycle Strategy design, development and execution**
- Develops, implements and drives the Life Cycle strategy as informed by the Global Culture & Engagement strategy; this will include facilitation and influencing of the Colleague Life Cycle Advisory Committee (made up of HRCLT COE heads).
- Synthesizes what internal and external data is telling us as aligned to the Life Cycle moments.
- Influences Senior Leadership and key partners on hot spots and key areas of attention in the colleague lifecycle where feedback (in the form of data or otherwise) points to gaps; inconsistencies; or opportunities.
- Socializes and Integrates the Colleague Life Cycle framework into existing infrastructure (e.g. AskHR; MFCentral etc.).
- Looks for new and creative ways to both bring the moments to life for all colleagues and creates an easy way for all to both understand and leverage the resources connected to the moments (through communications and existing technology).
- Identifies opportunities for capturing colleague sentiment on the moments ( _What’s working; Where there is confusion; friction; etc.). _
- Works in partnership and influences Employee Experience Enablement Lead; GFIT where and when specific technology is leveraged for targeted life cycle moments

**Welcome Experience Oversight**
- Leads the design and execution of the Welcome (first hundred days) experience. This includes:

- Oversight of Welcome Kit deployment;
- Alignment of key cultural messaging in all New Joiner collateral e.g. 100 Days Workday Push Communications; MeetUP Sustainment for new joiners; Leader and Buddy Guide; NJX Surveys and insights; AskHR Collateral on first hundred days; the NJX central hub.
- Influences a cross section of multiple partners globally who all play a supporting roles in the Welcome Experience from Talent Acquisition; to AskHR Moments Team; to HRPs globally; GFIT; Real Estate; Brand; etc
- Oversees the Executive (AVP+) new joiner experience globally which requires liaise with Exec Communications and CEO Team to ensure a consistent experience globally. This will require high touch support and strong influence.

**Annual strategic planning**
- Leads working sessions with Life Cycle/Moments leaders to further strategy development
- Provide perspectives, strategic frameworks, and analysis support to help partner teams/moment owners advance thinking on focus topics
- Ensure Culture & Engagement COE alignment of strategic plans across teams by drawing linkages across common themes while advocating for cohesion/consistency across HRC

**Competitive and market awareness and intelligence**
- Actively builds and maintains awareness of market trends and developments through various sources (e.g., secondary research, competitor actions, industry developments, industry network)
- Leverages Engagement; Talent; New Joiner, Exit and other relevant data; to build appropriate action plans, interventions; and tactics
- Curate external market information, translate into relevant insights and surface patterns/themes that are relevant for Manulife

**Communication, Change and Relationship Management**
- Effectively communicates insights, ideas, and strategies to an executive level audience in a clear, compelling, and concise manner so as to influence
- Tailor written and verbal communication based on audience and situation to facilitate productive discussions, foster buy-in, and establish productive working relationships
- Collaborates with various partner teams (e.g. Employee Experience, Communications, etc.) to create and depl

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