Field Services Technician
2 months ago
**Field Services Technician**
***
**RESPONSIBILITIES & DUTIES**
- Disconnection and reconnection of electric services, including for non-payment and failure to set up accounts;
- Perform remote smart-meter disconnects and reconnects via computer or hand-held field devices;
- Hand-deliver notices and other customer information as required;
- Responsible for the evaluation of the final field decisions when dealing with collection and disconnection tasks;
- Responsible for managing customer payments and investigate customer high bill inquiries;
- Investigate and resolve reports of any meter issues;
- Act as a liaison between the company, the public and outside contractors and communicate to provide support as appropriate during the course of their regular duties, and while troubleshooting or investigating meter discrepancies and inquiries;
- Initiating contact with property owners in order to obtain keys and negotiate the installation of key boxes in accordance with customer preferences and operational needs;
- Issue, return and scrap all inventory material and equipment to and from the field and maintain accurate records on metering installations and update records on customer information systems for new and existing meter installations;
- Identify, assess, and report any hazardous conditions at customer's premises pertaining to electrical equipment and property per ESA standards including possible meter equipment tampering or theft of power incidences.
- Maintain and inspect Personal Protective Equipment (PPE) on a daily basis and assess and ensure vehicles and equipment under their control are maintained and defects are reported as appropriate;
- Follow operating procedures and practices ensuring compliance and reporting requirements of federal, provincial and local regulations;
- Ensure safe work procedures are followed at all times, and be very familiar with all safe work practices as set out by IHSA and company standards and work in conformity thereto;
- Other duties as
**QUALIFICATIONS**
- High school diploma or equivalent;
- Minimum two (2) years relevant experience in Customer Service or Operations;
- Must have own vehicle, valid Class ‘G’ Ontario Driver’s License, insurance and clean driving record;
- Ability to work independently as well as in a team environment;
- Strong written and oral communication;
- Detail oriented with strong organizational and time management skills;
- First Aid and WHMIS training and knowledge of ESA and the OHSA are considered an asset;
- Electrical Safety awareness and experience working in the vicinity of live electricity considered an asset.
**APPLICATION PROCESS
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