Electrical Service Technician and Specialized
3 weeks ago
Reporting to the Electrical/Optical department coordinator, the technician is responsible for Machinex’s customers support in the USA. To do so, his main mandates will be to:
- Be the privileged contact of the customers for all aspects of service for sorting facilities.
- Represent, serve, and defend the customer’s interests within the company while respecting Machinex’s expectations.
- Perform maintenance and repair tasks at our customer’s site.
MAIN ROLES AND RESPONSIBILITIES
- Evaluate the work to be carried out (parts requirements; tools; labor; etc.) according to the customer's requests; plan and perform service jobs;
- Implement the installation, commissioning and operation of the electrical/optical equipment;
- Repair automated equipment (PLC) and operators’ interface (HMI) of different manufacturer (Omron, Schneider, Allen-Bradley and Siemens);
- Perform preventive maintenance, emergency repair and troubleshooting on our customers systems;
- Follow up on customer satisfaction;
- Produce documentation (quotes, orders, RMA, service reports, etc) in an ERP.
**REQUIREMENTS**:
- Training in technical electrical (Professional, Technical College or engineering studies);
- 3-5 years of experience in the domain of automation and control;
- Have mechanical skills;
- Technical drawing reading skills;
- Be proactive, autonomous, customer service oriented and at ease in analyzing problems and finding solutions;
- Knowledge on optical systems would be an asset;
- Experience with an ERP is an asset;
- Availability for frequent travel to our customer’s facility within the USA.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
Work Location: In person
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