Key Holder/supervisor

3 weeks ago

Port Moody, Canada Kiaro Full time

Based in Vancouver, British Columbia, Kiaro is an independent, omni-channel cannabis retailer and distributor. With more than 70 years of collective retail and wholesale focused experience, we are driven at Kiaro to introduce new and experienced consumers to a lifelong exploration of cannabis.

Through existing storefronts across British Columbia and Ontario, and with the completion of the recent acquisition of Hemisphere Cannabis from Aegis Brands, Kiaro has 10 stores. This is in addition to its wholesale distribution division servicing Saskatchewan, and ecommerce sites in Canada, the US and Australia.

We have BIG plans to continue our growth trajectory through our consumer-centric retail, ecommerce, and wholesale distribution segments over the coming years...Here is where you come in

**Responsibilities and Duties**
- Manage and Implement policies and procedures
- Providing world class service to both customers and team members
- Resolving customer concerns in a timely fashion
- Merchandising guidelines are executed as required
- Reviewing detailed business analytic reports that inform store tasks and actions to ensure world class retail experience
- Training team members on all aspects of the business to ensure strong team cohesion and succession planning
- Lead by example (Be willing to put in the work)
- Implementing policies and processes
- Ensuring store needs are met through the implementation of scheduling guidelines and the monitoring and evaluation of key associate metrics
- Initiating strategies to identify business opportunities and implement effective plans to leverage opportunities
- Communicating performance expectations to team members on an ongoing basis using both formal and informal methods
- Determine workload of team members to ensure well operated store that adheres to local regulations in all aspects of the business
- Will be expected to uphold high levels in visual merchandising
- Developing a store culture of positivity and inclusion
- Creating opportunities within the community

**Qualifications and Skills**
- Minimum of one - two years of retail or hospitality management experience
- A coaching mentality this position is expected to provide daily feedback to all positions
- A leader by nature
- Must have experience and understanding of business metrics
- Flexible schedule - store managers are expected to work a varied work schedule that reflects peak consumer traffic trends
- Can demonstrate superior communication skills especially as it relates to performance management of team members
- Experience hiring and managing a diverse team of community members and ensuring strong succession plan is in place
- Ability to execute corporate policies and procedures
- Selling it Right Certificate

**Company Benefits**
- The company's culture is fun, techy, development focused, and entrepreneurial.
- The company offers a competitive, comprehensive benefits package. From Massage therapy to dentist appointments, the plan should cover all your needs.
- Offering a “first in class” retail education.
- Joining this company is joining a really passionate group of people who live and breath our core values - Courage, Collaboration, Creativity and Accountability. We are a close-knit family who embraces individuality and a good sense of humour. The typical work hard, play hard motto rings true.

**Job Types**: Full-time, Part-time

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: One location

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