IT Analyst

4 weeks ago


Concord, Canada New Age Group Full time

**About New Age**:
**General Role Description**:
**General Duties/Key Responsibilities (Including but not limited to)**:
**Technical Support**:

- Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
- Provide remote support to installation staff on all security product installation while onsite.
- Perform software and firmware updates as scheduled.
- Assist in maintaining and managing user accounts, permissions, and access rights.
- Collaborate with other IT team members to escalate and resolve complex issues.

**Ticket Management**:

- Create, track and prioritize support tickets using the IT service desk system (Jira).
- Ensure timely resolution of tickets and escalate unresolved tickets to L2 or VP of Operations.
- Log support time in Jira for billing purposes.
- Keep end-users informed with the status of their IT tickets.

**Product Pre-Installation and Training**:

- Prepare documentations required during the pre-installation.
- Conduct onboarding sessions with clients to get contract and other internal documents completed and signed prior to system installations.
- Provide product tutorial/training and guidance to end-user's post installation.

**Product Staging**:

- Work closely with Senior Project Manager and Operations Analyst in scheduling product staging.
- Conduct product staging to ensure quality standard is being met.
- Follow staging procedures and complete product checklist.
- Assist Operations team in preparing staged products to be packaged and shipped.

**Documentation Management**:

- Contribute to the development and improvement of IT processes and procedures including QRGs.
- Review and complete maintenance inspection/remote support reports within 5 days of receiving them.
- Maintain the accuracy of all IT documents, procedures, and QRGs.

**Communication**:

- Engage in regular IT-related and Operations team meetings with internal and external stakeholders.
- Contribute and assist with periodically sharing current technical information, knowledge and tips with users, clients, and colleagues through various internal communication channels.
- Keep internal stakeholders informed of any challenges or issues that may require escalation/attention.

**This role is not limited to the above listed responsibilities; other tasks may be assigned as required.**

**Work & Education and Experience Requirements**:

- Bachelor's degree in computer science, Information Technology, or related field.
- CompTIA ITF+/A+/Network+, Microsoft 365 or equivalent certification(s) would be an asset.
- Prior experience in a technical support role or IT helpdesk environment.
- Proven ability to troubleshoot and resolve technical issues using problem-solving skills hardware, software and network issues.
- Strong knowledge of Windows operating systems.
- Experience in ticketing systems (Jira).
- Strong analytic and organization skills with great attention to detail.
- Ability to work in a fast-paced environment.
- Proven ability to proactively learn new technologies.
- Excellent communication skills both in verbal and writing.
- Proficient in typing, minimum 60/wpm with high accuracy level is critical to this position.
- G Driver License, and own vehicle preferred.
- Reside within 30 kms from the Concord office.

**Mandatory Requirements**:
**Job Types**: Full-time, Permanent and 100% on-site

Schedule:

- 8-hour shift
- Monday to Friday

Starting Base Salary: $47,250.00

**Benefits**:

- Dental care
- Extended health care
- Vision care

As part of the hiring process, New Age will be conducting a very thorough work reference check. Please have references available upon request.

Mr4stsziSU


  • Database Analyst

    6 months ago


    Concord, Canada AG IT Consulting Full time

    One (1) Full-time permanent position in AG IT Consulting located at Concord, ON L4K 0G7. (Remote is also available) Job title - Database Analyst JOB RESPONSIBILITIES: - Collect and document user's requirements - Develop and maintain computer databases - Design and develop database - Design, construct, modify, implement and test data models and database...

  • Database Analyst

    5 months ago


    Concord, Canada AG IT Consulting Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Consulting firm **Tasks**: - Collect and document user's requirements - Develop and maintain computer databases - Design and develop database - Design, construct, modify, implement and test data models and database management systems - Operate database management systems...

  • Business Data Analyst

    6 months ago


    Concord, Canada Comprise IT Solutions Full time

    Proficient in creating, maintain BRD’s (Business Requirement Documents) - Data manipulation, handling using SQL - Some insurance background experience (Life & Health preferred) - Based out of Canada (Toronto preferably) - At least 2 days in client office in Toronto **Thanks & Regards** **Ashish Kumar Singh** **BSL Consulting** **Contact: +1(512)-866-3413...


  • Concord, Canada TECHNOVATE IT SOLUTIONS INC. Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • IT Support Technician

    6 months ago


    Concord, Canada Infinite IT Solutions Inc. Full time

    Infinite IT Solutions is looking for a IT Support Technician to join our team! Infinite IT Solutions is at the forefront of delivering superior IT support and security services to businesses. As we expand our reach, we remain committed to offering top-tier support, ensuring our clients' IT infrastructures are both efficient and secure. Join us and embrace...