Team Lead

7 days ago

Kanata, Canada The Body Shop International Limited Full time

This position shares accountability with the Shop Manager and Assistant Manager for achieving shop sales goals.

Maintains a leadership role in sales generation within the shop. In the absence of the Shop Manager and Assistant Manager, has all duties, responsibilities, and authority of the Shop Manager.

Ensures the shop’s #1 priority is customer service.

**Primary Responsibilities Percent**:

- Consistently helps to achieve shop goals through the staff as set forth by the Shop Manager.
- Personally sets an excellent example in sales and customer service; leads the sales staff through example.
- Assumes an active role in training new shop staff in sales techniques.
- Enthusiastically administers events, promotions, and contests.
- Supervises the selling floor when SM and Assistant Manager are not present. 75%
- Develops a management and communication style conducive to achieving results through positive motivation of shop staff. Personally maintains a high level of professionalism.
- Works to enforce direction in compliance with Corporate guidelines in support of the Management team.
- Assists in orientation and training of new shop staff.
- Maintains open lines of communication with supervisors and subordinates.
- Maintains and enforces high standards of personal image and style in compliance with Corporate guidelines. 15%
- Assists with the implementation of Events within Corporate guidelines.
- Ensures backstock is rotated.Maintains a neat, clean, clutter-free shop.
- Ensures excellent merchandising presentation through Corporate direction. 5%
- Adheres to all company policies and procedures as outlined in all shop manuals.
- Is acutely aware of expense control, and monitors all expense-related activities in compliance with direction.
- Controls cash deposits in compliance with company policies and procedures.
- Assists management team in maintaining Shop payroll within guidelines.
- Assists with the accurate and timely execution of all markdowns, transfers, and promotions.
- Responsible for accurate input of information into the register to ensure adequate stock flow.
- Shares accountability with Management team for shortage results within established guidelines.Adheres to and enforces all Loss Prevention policies and procedures. 5%
- Continually aware of shortage problems and reports all observations to the Shop Manager and Assistant Manager.

**Other Responsibilities**:

- Perform other related duties as assigned or requested.
- Responsible for maintaining the ethical standards of The Body Shop including minimizing the environmental, health and safety risks in the workplace. Report potential risks, near misses and real accidents to relevant managers.

**Supervisory Level**:
Does this position have supervisory/management responsibilities? Yes NoIf yes, does the responsibility include hiring, firing, disciplinary actions and performance appraisals? Yes No

**Physical Demands (Required by ADA)**
- Sitting - How often? Not Applicable Standing - How often? Often
- Walking - How often? Occasionally Lifting - How often? Occasionally
- Carrying - How often? Occasionally Pulling - How often? Not Applicable What is the maximum weight required to be lifted/carried/pulled in this job? up to 10 lbs. up to 25 lbs. up to 50 lbs. 50 lbs. or more
- Does this job’s primary work environment involve detailed safety procedures (ie. hazardous materials, machinery with moving parts, etc.)? Yes or No
- Reporting Relationship and Location
- Reports to: Shop Manager
- Location: Field
- Department: Shop Operations

**Core Competencies**:

- Driving Results
- Communicating Effectively
- Customer Service
- Managing Change
- Team Working Additional Technical Competencies

**Job Qualifications/Experience**:

- Projects and maintains a professional image and demonstrates high energy and enthusiasm
- Ability to comfortably and quickly build rapport with customers and colleagues
- Strong verbal communication skills
- Effective supervisory skills
- High standards of tact, discretion and confidentiality
- Desire and ability to motivate others to achieve objectives.
- Ability to handle multiple priorities in a fast-paced and dynamic environment

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