Associate, Client Experience
2 weeks ago
The Associate, Client Experience is responsible for supporting the Manager, Client Experience in various tasks to ensure efficient operations and excellent customer service. Their responsibilities include processing and maintaining accurate and timely policy documentation, managing data integrity, and handling customer inquiries. They also assist in administrative duties and maintain client records to support the Manager in providing exceptional services to clients.
Duties and Responsibilities- Serve as the primary point of contact for clients and markets offering assistance, as needed;
- Aid the Manager, Client Experience in day-to-day administrative tasks, such as preparing and sending submissions and client presentations;
- Fosters strong professional relationships with clients, underwriters, and other industry professionals;
- Timely preparation and sending of invoices, following up on outstanding payments, and fulfilling requests for certificates of insurance by the end of each business day;
- Organize and maintain client files including submission information, policy documents, endorsements and critical correspondence;
- Maintain claim logs, and adhere to abeyance procedures for accounts receivables, renewal documents and endorsement documentation;
- Leverage knowledge of available products and lines of business to provide advice and recommendations to clients;
- Complete necessary forms and documentation accurately;
- Understand and apply legislative and regulatory frameworks; and
- Perform other assigned duties as required.
- Bachelor’s Degree in Business, Finance, or a related field;
- Possession of RIBO licence or willingness to obtain one;
- Demonstrated customer-focused mindset with a proven track record of delivering exceptional customer service experience;
- Experience in an administrative role is advantageous;
- Resourcefulness, exceptional time management and strong communication skills;
- Active listening skills and the ability to ask insightful questions;
- Proficiency in asking the right questions and suggesting appropriate courses of action;
- Strong curiosity and commitment to continuous learning; and
- Ability to embody the company’s values of respect, reliability, and engagement.
- Internal: Executives, Colleagues, Support Staff
- External:Clients, Insurance Companies, Underwriters, Claims, Engineers & Consultants
- Regular business hours but occasional work in the evenings or outside normal working hours may be required;
- Ability to work on a computer for extended periods;
- Work in a busy, open area office
- Concentration for long hours requiring attention to detail and a high level of accuracy; and
- Adherence to deadlines.
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Client Experience Associate
2 days ago
Toronto, Canada HSB Canada Full timeClient Experience Associate **Company** HSB Canada **Location** Toronto, Canada Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today,...
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Director, Client Experience
7 days ago
Old Toronto, Canada Cavellrisk Full timeThe Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members...
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Director, Client Experience
2 weeks ago
Old Toronto, Canada Cavellrisk Full timeThe Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members...
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Director, Client Experience
1 week ago
Old Toronto, Canada Cavellrisk Full timeThe Director, Client Experience is responsible for developing and maintaining strong relationships with clients by providing exceptional service and personalized solutions that meet their unique business needs. The Director is responsible for identifying new business opportunities, managing client accounts, and working collaboratively with other team members...
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Client Experience Associate
Found in: Jooble CA O C2 - 1 week ago
Toronto, ON, Canada Munich Re Full timeCompany HSB Canada Location Toronto, Canada Driven by technology and fuelled by innovation, HSB is Canada’s premier specialty insurance and applied technology services provider. Offering 150 years of technical and service excellence, we are focusing on emerging trends and unlocking new opportunities for clients. Today, we are accelerating,...
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Associate, Client Experience
Found in: Jooble CA O C2 - 1 week ago
Toronto, ON, Canada Cavellrisk Full timeThe Associate, Client Experience is responsible for supporting the Manager, Client Experience in various tasks to ensure efficient operations and excellent customer service. Their responsibilities include processing and maintaining accurate and timely policy documentation, managing data integrity, and handling customer inquiries. They also assist in...
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Manager, Client Experience
7 days ago
Old Toronto, Canada Cavellrisk Full timeThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm.Duties and ResponsibilitiesManages and...
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Manager, Client Experience
1 week ago
Old Toronto, Canada Cavellrisk Full timeThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm.Duties and ResponsibilitiesManages and...
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Manager, Client Experience
2 weeks ago
Old Toronto, Canada Cavellrisk Full timeThe Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm.Duties and ResponsibilitiesManages and...
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Customer Experience Associate
2 weeks ago
Old Toronto, Canada Northbridge Financial Corporation Full timeCustomer Experience Associate page is loaded Customer Experience Associate Apply locations Toronto, ON time type Full time posted on Posted 12 Days Ago job requisition id R3226 What it's like to be a Northbridge Customer Experience AssociateAs our Customer Experience Associate, you’ll play a critical role in the...
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Customer Experience Associate
7 days ago
Old Toronto, Canada Northbridge Financial Corporation Full timeCustomer Experience Associate page is loaded Customer Experience Associate Apply locations Toronto, ON time type Full time posted on Posted 12 Days Ago job requisition id R3226 What it's like to be a Northbridge Customer Experience AssociateAs our Customer Experience Associate, you’ll play a critical role in the...
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Customer Experience Associate
1 week ago
Old Toronto, Canada Northbridge Financial Corporation Full timeCustomer Experience Associate page is loaded Customer Experience Associate Apply locations Toronto, ON time type Full time posted on Posted 12 Days Ago job requisition id R3226 What it's like to be a Northbridge Customer Experience AssociateAs our Customer Experience Associate, you’ll play a critical role in the...
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Associate Director/ Client Services
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Associate Director/ Client Services
6 days ago
Old Toronto, Canada Cardinal Path Full timeMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation. Job Description The purpose of this role is to...
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Associate Director/ Client Services
6 days ago
Old Toronto, Canada Cardinal Path Full timeMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation. Job Description The purpose of this role is to...
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Associate Director, Client Services
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Old Toronto, Canada Dentsu International Full timeMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients' teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.Job DescriptionThe purpose of this role is to own and...
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Associate Director, Client Services
2 weeks ago
Old Toronto, Canada Dentsu International Full timeMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.Job DescriptionThe purpose of this role is to own...
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Associate Director, Client Services
1 week ago
Old Toronto, Canada Dentsu International Full timeMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients' teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.Job DescriptionThe purpose of this role is to own and...
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Associate Director, Client Services
7 days ago
Old Toronto, Canada Cardinal Path, LLC Full timeMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.Job DescriptionThe purpose of this role is to own...
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Associate Director, Client Services
1 week ago
Old Toronto, Canada Cardinal Path, LLC Full timeMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.Job DescriptionThe purpose of this role is to own...