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IT Service Delivery Manager
3 weeks ago
**Experience - 5-10 years**
**Key Skills**:
**Must handled Transitions and stakeholders, ITSM, Planning, Etc.**
- **Language - Bilingual (English and French) mandatory**:
- Provide overall planning for service transitions and co-ordinate the resources
- Prepare documentation to delineate project anticipations and constraints.
- Identifying any issues pertaining to transitions and devising efficient solutions to promptly address them.
- Ensuring that all relevant stakeholders are consistently informed about the ongoing advancements of the transition process.
- Implement a framework for assessing service capabilities and risk profiles prior to the deployment of new or modified services.
- Provision of effective and replicable mechanisms for constructing, evaluating, and implementing services and releases.
- Excellent written and verbal communication skills, creating and maintaining a project plans, good analysis and problem-solving skills
- ITIL certification is an advantage and ease in using Microsoft office tools
**Job Types**: Permanent, Full-time
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Saint Hyachinthe, QC
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