Resident Manager

The Resident Manager is responsible for customer service and maintenance of the residential properties on behalf of York Property Management in Ridgetown, Ontario. The Resident Manager reports to the Property Manager and works in collaboration with the Maintenance Technicians and Cleaning Associate.

Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required.

**Responsibilities**

**1.** **Renting Units**
- Schedule and attend appointments to show units
- Move-In Residents
- Provide residents with keys and welcome packages

**2. Move Outs and Unit Turnover**
- Submit Notices to Vacate to Head Office and deliver Move Out Instructions to residents
- Schedule and conduct Preliminary and Final Move Out Inspections
- Clean unit prior to new resident move ins

**3.** **Resident Matters**
- Deal with resident matters as they arise in a professional manner
- Deliver notices to Residents
- Attend LTB tribunal if required
- Post resident payments to property management software and complete bank deposits
- Maintain a detailed record of resident notes in property management software and upload documents and pictures in a timely manner
- Update reports
- Collect rent from residents by going door-to-door

**4. Maintenance**
- Oversee the general custodial duties of the apartment buildings, inside and out
- Complete sidewalk and entrance salting and shoveling
- Record maintenance requests and complete minor repairs for residents; ensure maintenance completes major repairs
- Inspect common areas and ensure any deficiencies are cleaned and/or repaired as necessary
- Complete Fire Safety walk throughs and logs
- Maintain building alarm system and ensure smoke detectors are in working order
- Inspect boiler (if applicable), mechanical room and hot water tanks and clean as required
- Inspect and maintain elevator (if applicable)
- Ensure compliance with building rules and regulations
- Respond to emergency calls as required
- Ensure regular garbage removal and recycling pick up occurs; take garbage bins in and out on pick up day (if applicable)
- Ensure parking lot is monitored and maintained for safety

**5. Other Duties as Assigned**

**Core Competencies, Skills, and Expectations**

The incumbent must possess the following experience and educational requirements:

- 1 year of Customer Service Experience preferred

The incumbent must exhibit and demonstrate the following Core Competencies:

- Accountability
- Adaptability
- Communication
- Teamwork
- Analytical Thinking

The incumbent must demonstrate the following knowledge and skills:

- Ability to use and/or learn how to use new technology
- Strong attention to detail and accuracy on documentation
- Demonstrated knowledge of Landlord and Tenant Act
- Excellent customer service and public interaction skills
- Effective verbal and listening communication skills
- Time management skills

York Property Management (YPM) manages 3,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our vision is to create and maintain rental properties that all of our residents are proud to call home.