Building Administrator

The Building Administrator is responsible for day to day administration and customer service on behalf of York Property Management in Ridgetown, Ontario. The Building Administrator will report to the Community Manager.

**Responsibilities**
- Resident Matters
- Greet residents, visitors, applicants and contractors
- Record any issues, complaints or other relevant information and pass them on to the appropriate Team Members for resolution
- Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
- Administration
- Hold regular office hours on the property to be available for residents needing assistance
- Complete all required administration for the property
- Add Administrative Fees and other charges to property management online system
- Advise residents via online portal for Notice to Enter as required
- Ensure proper and accurate inventory management
- Prepare and deliver bank deposits in a timely manner
- Collect rent and follow up on defaults and outstanding payments
- Leasing and Renting Units
- Maintain and update all new Resident information
- Ensure all move-in tasks are completed
- Maintain move-in/move-out schedules
- Process Notices to Vacate, assist with the coordination of move outs by ensuring preliminary and final inspections are conducted and uploaded
- Complete other tasks as assigned.

**Experience and Educational Requirements**
- 2 years Customer Service Experience preferred
- 1 years administrative experience preferred

**Technical Requirements**
- Computer experience is required with web-based programs preferred;
- Ability to learn and adapt quickly to changing systems and new technology;
**Non-Technical Requirements**
- Strong commitment to providing excellent customer service
- Excellent administrative capabilities
- Excellent listening and telephone etiquette skills
- Exceptional problem-solving and decision-making capabilities
- Strong planning and organizational skills coupled with ability to multitask and prioritize
- Excellent time-management skills
- Ability to handle sensitive and confidential matters
- Ability to remain professional and in control of a situation while still maintaining patience, empathy and understanding
- Ability to work independently (self-managed) and with other Associates in a team environment
- Ability to learn quickly, adapt to change and be flexible in nature
- High level of initiative and commitment to success
- A growth mindset, a positive attitude, and enthusiasm

York Property Management (YPM) manages 3,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our vision is to create and maintain rental properties that all of our residents are proud to call home.

**Compensation is negotiable and will be determined upon the interview process and a benefit package will also be offered.