Advisor, IT Change Management

2 months ago

Ottawa, Canada EDC Full time

**Posting Date**: Mar 27, 2024, 2:05:32 PM

**Primary Location**: Ontario-Ottawa

**Job Type**: Permanent

**Schedule**: Full-time

Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day - for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

**Advisor, IT Change Management**

**Team & Job Overview**

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

- Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
- Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
- Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
- Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

**Key Responsibilities**
- Ensure that the Change Enablement process is followed and provide recommendations based on industry best practices.
- Attest that business and technical risks are balanced.
- Review Requests for Change (RFCs) and approve or reject them based on Change Enablement processes and standards.
- Identify, categorize, and prioritize the change impact determining the success criteria with the stakeholders.
- Collaborate with a complex set of stakeholders to deliver results, identify gaps, and provide solutions that are a good fit for EDC’s evolving needs.
- Update, maintain, and publish the change calendar.
- Ensure that all activities are reported accordingly to the different levels of governance, teams, managers, stakeholders, and executives.
- Report and communicate changes and impacts, agendas, and other pertinent material in change governance meetings.
- Provide knowledge, expertise, and training on the use of the Change Management process and the ITSM tool (ServiceNow)_._
- Conduct training sessions and develop training plans to ensure that all stakeholders are aligned with the process.

**Screening Criteria**
- Undergraduate degree in Business Administration, Computer Science, or other related discipline
- Minimum 5 years of experience as a Change Manager, with a preference for individuals that managed critical services in large organizations
- Strong knowledge of the Change Enablement process, tools, and techniques
- Deep understanding of IT Service Management with a focus on an end-to-end approach to service delivery
- Proven leadership skills and experience to effectively manage a vast group of stakeholders.
- Knowledge of IT Service Management tools, preferably with experience on the use of ServiceNow
- Experience managing external vendors and Change Enablement KPIs and SLAs
- Exceptional communication skills at all organizational levels
- Acute business acumen and understanding of organizational issues and challenges
- Proven ability to influence and articulate ideas effectively
- High degree of autonomy and flexibility in complex business environments
- ITIL certification

**Assets**
- Familiarity with Datacenter, Cloud and Network technologies.
- Bilingual in both official languages (English and French).

**Location**
- Export Development Canada is a hybrid work environment.
- This role may be performed from EDC’s headquarters in Ottawa, or from the Community Hub in Montreal, Toronto or Mississauga.

**Salary Range**:

- Service Analyst 17: Salaries are based on qualifications and experience and typically range from $81,012 - $108,017 plus performance-based incent

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