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Principal Delivery Manager

7 months ago


Toronto, Canada Kainos Full time

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact - like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.
- You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.
- At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

**M**AIN PURPOSE OF THE ROLE & **RESPONSIBILITIES IN THE BUSINESS**:
As a Delivery Director (Principal) at Kainos, you will be accountable for leading the delivery capability for the Sector/Region in the Digital Services/Workday business unit, working closely with delivery managers to ensure successful and efficient delivery of multiple engagements across an account portfolio. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values. You will strengthen and ensure successful delivery across engagements that will benefit us in winning new business with existing customers. Owns a sector view of demand for people and works with BU Operations to manage our delivery capability. You will have oversight and support Customer Success, investing in client relationships from a delivery perspective as a trusted advisor to address business problems through digital delivery. As this is a senior management role, you will also be expected to take on additional management responsibilities for Kainos as required.

You will be responsible for:

- ** Leading & championing a team **- you will lead, motivate and empower teams within your capability to create a positive and creative culture for our people to perform well, learn and grow:

- Put people first & develop others - You’ll manage, coach and develop a small number of senior staff, with a focus on managing employee performance
- Ensure all team members have clear goals, receive regular feedback and have timely and constructive appraisals.
- Have accountability for staffing and on-boarding of new team members.
- Act as the escalation point for issues relating to an individual, team or project.
- Build and maintain constructive and collaborative relationships with the client, other suppliers and third-party stakeholders.
- ** Providing delivery leadership**:

- Understand critical success factors and anticipate industry trends for the clients and projects (beyond the traditional measures: on time, on budget and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.
- ** Nurturing our customer base **- You will understand industry trends and anticipate customer needs. You will manage relationships with our customers and looking for opportunities to add value to the client, increasing the ROI that clients achieve with, ensuring that expectations are proactively managed, and issues are addressed promptly and appropriately. You will create, influence and negotiate strategies for the longer-term benefit of our customers.
- Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
- Encourage innovation in technology and process both within the project and outside the project.
- Proactively assist with recruitment activities to enable stable organisational growth
- ** Being a point of escalation **- Your expertise will be leveraged to help respond to customer needs with precision and efficiency
- ** Innovation and Continuous Improvement **- you will be responsible for leading and implementing process efficiencies to the benefit of our customers, encouraging innovation in technology and process
- You will also sponsor initiatives within your capability or wider BU. Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.
- Proactively assist with recruitment activities to enable stable organisational growth
- ** Provide assurance and governance **- you will ensure appropriate project governance arrangements and technical quality standards are developed Work with the Kainos assurance function to perform/support health checks, risk assessments and any required follow-up activity.
- Comply, and ensures team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, at alltimes. You will ensure appropriate project governance arrangements and technical quality standards are developed and followed throughout the customer lifecycle. You will effectively manage project risks and issues, escalating where appropriate
- ** Developing Kainos as a business**:

- Support future growth by working closely with Regional Sales Directors, Account Executives, Customer Success Managers, assisting where required with the sales/procurement cycle to