Housing Support Worker

3 weeks ago

Hamilton, Canada Halton Housing Help Full time

**Summary of Duties**

This position is part of the Halton Housing Help team and reports to the Supervisor of Halton Housing Help. The position performs a variety of client and landlord support services focusing on helping tenants to access and maintain housing and prevent housing loss.

**General Duties**

Primary Housing Support Services
- Provide initial client assessment.
- Facilitate referral to appropriate service providers (i.e. Intensive Case Manager).
- Work in conjunction with the Intensive Case Manager to ensure individual client needs are met.
- Provide support to Intensive Case Manager as needed.

Tenants and Landlords
- Respond to routine tenant inquires and assess tenant need for service.
- Assist tenants to use in house resources.
- Refer tenants with complex needs to the Intensive Case Manager and/or other intensive support services.
- Provide education and resources on landlord and tenant rights and responsibilities.
- Provide crisis intervention, as required.

Information
- Provide information regarding Landlord and Tenant Rights and Responsibilities, supportive housing, seniors housing, rooming houses, residential care facilities, accessible housing, Free Listing Service.
- Make referrals to Other Community Agencies i.e. housing stability programs, area shelters, and legal clinic.
- Distribute brochures and information related to housing issues.
- Assist clients to access web based and print resources.
- Maintain records, reports and statistics data related to service delivery.

Halton Access to Community Housing (HATCH)

Other Duties
- Promote landlord and tenant awareness of their rights and responsibilities.
- Assess housing seeker’s overall needs so that other human service needs are addressed and coordinated.
- Provide supportive counselling and crisis intervention.
- Maintain client records, reports, and statistics.
- Perform other duties as assigned.

**Qualifications**

Education & Experience

Post secondary degree (B.A., B.Sc., B.S.W.)

2-5 years community based clinical experience

**Skills**:

- Administrative and organizational skills with the ability to prioritize tasks.
- Ability to maintain accurate and clear client records.
- Strong verbal and written communication skills to clearly and concisely exchange information with a wide variety of contacts;
- Strong interpersonal skills to effectively liaise, mediate and consult with tenants, families, other team members and community contacts, and teamwork skills;
- Interviewing, assessment and objective observational skills.
- Ability to work both independently and within a team environment.
- Ability to manage a case load in terms of priority and controls.

Knowledge
- Knowledge of relevant legislation and policies including Residential Tenancies Act;
- Knowledge of community and housing resources;
- Knowledge of housing, poverty issues and other social issues.

**Permanent Position full time**

**Hourly Rate: $22.04/hour**

**Earliest Anticipated Start Date: September 25, 2023**

**Hours of Work: Monday to Friday, 9:00am-4:30pm**

**Location: Hamilton Ontario**

**Closing Date of Posting: September 15, 2023**

**Interested individuals please submit a resume**

**This job is a union position in the Unifor Local 504 bargaining unit.**

**Salary**: From $22.04 per hour

**Benefits**:

- Commuter benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2023-09-15
Expected start date: 2023-09-25

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