Technical Analyst

2 months ago

Winnipeg, Canada Bird Construction Full time

Technical Analyst

Where Greatness Grows

The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

What You Will Be Working On- Perform basic and moderately complex level one and level two troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, mobile devices, desk phones, and printers.- Fulfill service requests such as granting network drive access, administering distribution lists, creating/modifying/disabling accounts, and fulfilling software requests.- Install and troubleshoot end-user printers.- Meet established customer service satisfaction levels and other operational/customer service metrics as established guidelines outline.- Understand and follow all documented service operations policies and procedures.- Document processes, procedures, and Knowledge Base articles.- Work in a large team environment, supporting and assisting peers.- Direct unresolved issues to the next level of support personnel.- Identify and suggest possible improvements to procedures.- Participate in the evaluation/implementation of ITIL best-practice operational processes.- Maintain an inventory of installed hardware and software.- Primary work hours will be between 6:00 AM CT and 6:00 PM CT.

What We Are Looking For- 5+ years experience working in Information Technology, preferably on a Service Desk/Helpdesk- Self-starter, able to work with mínimal supervision after the initial induction- Experience working in a diverse, multi-branch environment- Strong problem-solving and decision-making skills that promote collaboration, consensus, and innovation- Outstanding interpersonal skills with the ability to work effectively with diverse groups of people- Proven commitment to customer service and ITIL best-practice operational processes- Service Management focused on exceptional customer service and organization skills- IT designation preferred (CIPS, ITIL A+, CompTIA, MCSA, etc.)- A degree or Diploma from a computer technology program is an asset- Ability to forge, grow and maintain positive relationships with multiple groups- Detail-oriented, self-motivated, and resourceful, with strong time management skills- Ability to remain objective and maintain a factual perspective when dealing with questions and inquiries- Sense of urgency and ability to manage multiple priorities simultaneously and meet the time demands of unpredictable activities- Capable of handling pressure and challenges in a dynamic business environment- Strong analytical, critical thinking, troubleshooting, and problem-solving skills, as well as high accuracy and attention to detail- Highly developed interpersonal, communication, and organizational skills- Ability to work collaboratively with a positive attitude

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Crea

  • Technical Business Analyst

    5 months ago

    Winnipeg, Canada Charter Telecom Full time

    **Position Title: Technical Business Analyst** **location: Regina, SK** **Our Company**: Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada. We consistently deliver IT solutions and expertise to help align the People, Process, and Technologies for our clients, allowing them to achieve their...

  • Technical Analyst

    6 months ago

    Winnipeg, Canada Richardson Full time

    At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada's Best Managed Companies with over 3,000 employees across Canada, the U.S., the U.K., and Europe. At...

  • Technical Analyst

    5 months ago

    Winnipeg, Canada Richardson International Full time

    At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 3,000 employees across Canada, the U.S., the U.K., and Europe. At...

  • Technical Sales Analyst

    5 months ago

    Winnipeg, Canada New Flyer Full time

    **Technical Sales Analyst** *** Responsible for coordinating inputs to and preparing New Flyer’s proposals in response to sales opportunities. **WHAT YOU WILL DO**: - Reviews detailed customer specifications and works with Regional Sales Managers to obtain clear definition of customer needs and requirements. Acts as the primary contact with the...

  • Technical Business Analyst

    6 months ago

    Winnipeg, Canada Farmers Edge Full time

    Farmers Edge is a global leader in agriculture technology! We produce industry leading technologies, software and digital tools that enable customers around the world to grow more sustainably, maximize profitability, and minimize risk. We offer a competitive total compensation package that may include a co-paid insurance plan, vacation time, a generous...

  • Parts Technical Analyst

    5 months ago

    Winnipeg, Canada Buhler Versatile Inc. Full time

    As a Service Parts Technical Analysts, you will play a vital role in maintaining and enhancing the parts catalogue by effectively managing Engineering Change documents. Your expertise and attention to detail will ensure customers and service teams have access to accurate and up-to-date information about Versatile products and spare parts, ultimately...

  • Technical Analyst I

    4 months ago

    Winnipeg, Canada Richardson International Full time

    We currently have an opportunity for a Technical Analyst in our Winnipeg Head Office.  As a member of the Service Desk team, you will be responsible for the administration, troubleshooting and documentation of Richardson delivered systems.ResponsibilitiesSupporting Richardson employees globally by performing account and security modifications,...

  • Digital Marketing Specialist

    4 weeks ago

    Winnipeg, Manitoba, Canada Winnipeg Technical Services & Solutions Full time

    Job Description:We are seeking a skilled SEO Analyst to join our team at Winnipeg Technical Services & Solutions. As an SEO Analyst, you will be responsible for optimizing our clients' online presence and improving their search engine rankings.Key Responsibilities:Conduct thorough keyword research and analysis to identify opportunities for improvementDevelop...

  • Technical Support Specialist

    4 weeks ago

    Winnipeg, Manitoba, Canada Randstad Canada Full time

    Job Title: Sr. Service Desk AnalystWe are seeking a highly skilled and experienced Sr. Service Desk Analyst to join our team at Randstad Canada.Key Responsibilities:Provide technical support to end-users via phone, email, and in-person.Resolve technical issues in a timely and professional manner.Escalate complex issues to senior technicians or external...

  • Big Data Analyst

    2 months ago

    Winnipeg, Canada OE Technical Solutions Inc Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 35 to 40 hours per week - Education: - Expérience: **Education**: - Master's degree - or equivalent experience **Tasks**: - Build predictive models - Communicate the business and technical benefits of the analytic solution to both business and technical audiences - Conduct...

  • Nfi Group

    7 months ago

    Winnipeg, Canada NFI Group Inc. Full time

    **Technical Sales Analyst** **NFI** is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts. NFI currently offers the widest...

  • Bus Data Analyst and Technical Specialist

    2 weeks ago

    Winnipeg, Manitoba, Canada New Flyer Full time

    Job Description: Company OverviewNew Flyer is a leading heavy-duty transit bus manufacturer with locations across North America. We offer advanced product lines under the Xcelsior and Xcelsior CHARGETM brands, as well as infrastructure development through New Flyer Infrastructure SolutionsTM.Salary$85,000 - $110,000 per year, depending on experience.Job...

  • Iam Analyst

    5 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a** IAM Analyst** to join our team in **Winnipeg, MB or Toronto, ON** Under the direction of the IAM & CIAM Manager, the Identity Access Management Analyst will be responsible for provisioning/deprovisioning of various types of accounts; as well as access review recertification process. The Identity & Access Management (IAM) Analyst will...

  • Technical Support Analyst

    6 months ago

    Winnipeg, Canada BDO Full time

    Putting people first, every day   BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and...

  • Technical Support Supervisor

    6 months ago

    Winnipeg, Canada Evident IT Inc. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Work setting**: - Help desk **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • Rotating Asset Analyst

    5 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **ROTATING ASSET ANALYST** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...

  • Rotating Asset Analyst

    6 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **ROTATION ASSET ANALYST** **Winnipeg** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...

  • Business Systems Analyst

    5 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a Business Systems Analyst to join our team in Winnipeg, Calgary or Toronto. As an associate Business Systems Analyst, you will manage the functional & non-functional requirements solicitation & requirements management process. You will be expected to use facilitation, interviewing, concise communication techniques to extract business needs...

  • System Configuration Analyst

    5 months ago

    Winnipeg, Canada ID Fusion Full time

    ID Fusion is looking to hire a System Configuration Analyst to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for helping people? If this sounds like you, we'd love...

  • Application Support Analyst

    3 months ago

    Winnipeg, Canada Bison Transport Full time

    The **Application Support Analyst** is a key contributor to the provision of technical systems support within the Continuous Improvement (CI) department. The ASA is responsible for trouble-shooting systems challenges experienced by Bison staff, fulfilling requests for data outputs in various forms, and configuring data interchange requirements between Bison...