Technical Analyst I
4 months ago
Responsibilities
Supporting Richardson employees globally by performing account and security modifications, troubleshooting hardware/software related issues, fulfilling requests.
Supporting Microsoft 365 product suite (Exchange, Teams, SharePoint and Intune), Windows 10/11, MacOS, smartphones, tablets, printers, security cameras, IoT, VOIP, ISP, etc.
Collaborate with other development and support groups within Information Technology.
Participate in a variety of projects as assigned.
Inventory management of company assets.
Qualifications
Minimum of 3 - 5 years’ experience in a similar role.
Excellent communication, organizational, and customer service skills are required.
Demonstrated ability to work effectively as a team player as well as individually are a must.
Strong troubleshooting skills and a willingness to learn new technologies.
Understanding of firewalls, VPN, and basic networking concepts.
Knowledge of PowerShell would be considered an asset.
A valid class 5 driver’s license.
Richardson International provides an excellent compensation package consisting of competitive salary, pension, a flexible benefits plan and training and career development opportunities.
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