Lead Bartender

3 months ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

The role of the Head Bartender is to oversee the efficient running of the events bar - ordering and inventory, ensuring a great customer service experience, quality beverages and training. A skilled and knowledgeable bartender with years of experience, The Head Bartender is present in the events for key shifts to ensure quality control, guest satisfaction, and proper technique. The Head Bartender thrives in a fast-paced environment and knows how to build and maintain great guest relationships. Someone who truly loves cocktails, wine, beer, and other beverages, the individual in this role is always interested in learning more and gathers information from various sources on new and upcoming trends.

This Supervisory role offers competitive hourly rates and full tip pool points for all hours worked.

**Key Accountabilities**:

- Develop the cocktail list using fresh, seasonal ingredients to create interesting and delicious beverages.
- Assist in the selections and the overall organization of the wine list.
- Responsible for ordering and inventory in a timely fashion.
- Organize and hold trainings for bartenders on new cocktails and wine.
- Prepare the bar for service by ensuring bar inventory is stocked, replenished throughout service, making note of any supplies that are unavailable and communicating that to the service team.
- Ensure bar equipment is in good working order and communicate any necessary repairs in a timely manner.
- In a consistent and timely manner, prepare alcoholic and non-alcoholic beverages according to specified recipes and using the correct glassware and garnishes.
- Practice Smart Serve principles and check customers’ identification to confirm it meets legal drinking age as required.
- Serve guests’ orders by picking up and delivering choices from the kitchen; provide cutlery and accompaniments as required.
- Interact with guests in the bar area, assess their needs and preferences in order to make appropriate recommendations.
- Obtain revenues by totalling charges; issuing bill; accepting payment; returning change or credit card and signature slip to patrons; submitting end of shift reporting with all revenues and receipts.
- Demonstrate a sense of urgency while remaining poised during peak periods while seeking out additional tasks during slower periods.
- Maintain cleanliness of all bar areas including fridges, counters, ice wells, etc.
- Wash and polish glassware as necessary.
- Seek relevant information on events and reservations in order to easily and accurately respond to guest inquiries and direct them accordingly.
- Make consistent efforts to identify repeat guests and customize their experience based on their preferences.
- Adhere to established guidelines for opening and closing procedures.
- Willingly accept additional tasks as required for the effective functioning of the work unit.
- Demonstrate respect and courtesy for all individuals encountered on the job - management, fellow team members, and guests.
- Demonstrate a commitment to further develop skills and knowledge.
- Always act with integrity and honesty, take responsibility for decisions and actions.
- Communicate and be an example of Pearle’s core values by demonstrating genuine and thoughtful hospitality in the day-to-day execution of duties.

**What we would like you to bring to the position**:

- Smart serve certificate required
- Minimum 3 years as Lead bartender
- Strong wine knowledge required
- Ability to work weekends and late nights
- **Communication**: Exceptional interpersonal skill and comfort interacting with customers
- **Organization**: Ability to multi-task effectively in a fast-paced environment and prioritize tasks as necessary. Attention to detail and a strong focus on consistently following recipes
- **Personable**: Professional appearance, positive and proactive attitude, and exhibits genuine and thoughtful hospitality in all interactions.

**Why join the Pearle Hospitality team at The Pearle Hotel & Spa**:

- Competitive wages
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Marriott discounts
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- PPearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

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