Claims Representative Ii Major Events, Field

4 weeks ago

Vancouver, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGIC

**Number of Positions**: 1

**Language**: Bilingualism in English and French is an asset.

**Work Model**:Remote-based

**Alternate Title**: n/a

**Additional Information**:
This role is flexible to BC, AB, MB, SK, ON, NB, NL, PEI, NS.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Major Events Field Claims Representative II you will investigate, negotiate, and settle intermediate habitational, farm and commercial property claims for major events. You will also provide support for our claims operations by handling regular property claims during times when major events and associated claims volumes have decreased.

***:
**How you will create impact**:

- Investigating, interpreting coverage, negotiating and settling major events property claims and regular property claims.
- Collaborating with stakeholders to ensure efficiency, loss control, timeliness and quality of claims settlements, including performing on-site damage evaluations, preparation of and/or reconciliation of estimates, and cash settlements.
- Coaching, training, and providing technical support to the claims team.
- Conducting initial calls with clients, determining coverage, completing building appraisal reviews, arranging for payment, and settlement of claims.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

**How you will succeed**:

- You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
- You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
- You have strong communication skills to clearly convey messages and explore diverse points of view.
- You build trusting relationships and provide guidance to support the development of colleagues.

**To join our team**:

- You have three years of experience in insurance, business or a related field.
- You have a post-secondary education in a related discipline.
- You have or are working towards the Chartered Insurance Professional (CIP) designation.
- You are working towards or are willing to work towards being licensed in PEI, NB and NL.

**What you need to know**:

- You will travel regularly during Major Events. Extended time away at short notice is possible.
- You are required to have your own vehicle, valid driver’s license and insurance.
- Extended work hours, including evenings and weekends, will be required during peak periods and major events.
- You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
- You will work on a virtual team and a high degree of autonomy is required.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Volunteer opportunities to give back to your community.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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