Implementation Specialist

2 weeks ago

Burnaby, Canada Global Fleet Management Full time

Join our dynamic team at PosiTrace as an **Implementation Specialist** In this pivotal role, you'll be the welcoming face and guiding hand for new clients, seamlessly integrating them into the PosiTrace ecosystem. You're not just implementing accounts; you're crafting exceptional experiences that start our client relationships off on the right foot.

**Why This Role Matters**:
As an Implementation Specialist, **you're the bridge between sales success and customer satisfaction**. By working closely with our Account Executives, you ensure that each new client receives a personalized, thorough, and empathetic onboarding experience. Your technical prowess and outstanding customer service skills are key to activating the full potential of our partnerships.

**Who You Are**:
You're a customer-centric professional with a knack for empathetic communication and a talent for juggling various tasks with ease. Your patience and problem-solving skills shine when explaining complex systems in a user-friendly manner. With your experience in customer management and technical troubleshooting, you're ready to take on this vital role and contribute significantly to our client's success.

**Key Responsibilities**:

- Work collaboratively with Sales and Technical teams, advocating for the customer and minimizing roadblocks.
- Act as a product expert to support Account Executives during the sales cycle.
- Deliver engaging and informative training sessions via Google Meet.
- Develop and update onboarding documentation tailored to client needs.
- Maintain rigorous CRM hygiene, ensuring all customer communications and data are accurately recorded.
- Address client inquiries and technical issues promptly, ensuring a seamless onboarding and transition experience.
- Establish and nurture strong, loyal client relationships, preparing for a smooth handover to Account Management post-onboarding.
- Be the customers' advocate, minimizing obstacles and enhancing their experience.
- Proactively **identify and pursue upsell or cross-sell opportunities** with new customers, contributing to business growth.

**Skills and Qualifications**:

- At least 1-2 years of experience in presales, customer success, solutions consulting, account management, or similar roles.
- Technical mindset and ability to become a product expert
- Familiarity with CRM tools like HubSpot
- Demonstrated organizational prowess and exceptional communication skills.
- A confident presence combined with keen business insight and outstanding presentation abilities.
- Fluent in English

**Why Choose PosiTrace?**

At PosiTrace, we don't just offer jobs; we offer careers. With our team, you'll find opportunities for growth, a supportive and collaborative environment, and the chance to make a tangible impact on our customers' success.

We welcome all qualified applicants, prioritizing skill and character.

Ready to take the next step in your career? Let's talk.

**Benefits**:
Salary $55,000-$65,000 plus bonus

Extensive benefits plan

  • Specialist - Sales Associate

    2 weeks ago

    Burnaby, BC, Canada Residential Sales Specialist Full time

    Volunteer Experience · Work Experience · Work & Career RESIDENTIAL SALES SPECIALIST JOB DESCRIPTION Term: Full time, 40 hours/Per Week LX Hausys is an international building and decorative material company who have been in operation for over 70 years. We provide a variety of solutions that can revitalize a space through its business in the fields of...

  • Implementation Specialist

    6 days ago

    Burnaby, Canada ClearDent Full time

    **About ClearDent** ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing great oral care. For over 20 years, we’ve been an industry leader in streamlining and elevating oral healthcare for patients and doctors alike. As we begin to offer cloud solutions to clinics, hospitals, and...

  • Payroll Implementation Specialist

    7 days ago

    Burnaby, Canada Payroll Guardian International Inc. (PGi) Full time

    **Responsibilities** Undertake research to identify legislative updates impacting payroll compliance Provide timely risk/impact assessment of the changes Define the different calculation formulas in the system and ensure a thorough test to confirm the correctness of the calculations based on the laws of each country. Test and verify the reports...

  • Accounts Payable Specialist

    9 hours ago

    Burnaby, Canada CT Control Temp Full time

    **Accounts Payable Specialist (Arcticom Group Canada) - Job description**: - Maintain up-to-date records of invoices and vendor information in the AP module. - Verify the accuracy of invoice and promptly resolve any discrepancies or errors before issuing payments. - Manage the accounts payable process, including matching invoices with Pos, enter invoice on...

  • Bim Specialist

    7 days ago

    Burnaby, Canada Ventana Construction Corporation Full time

    We have a lot to be proud of at Ventana Construction. As a full-service construction partner, our goal is to deliver the best building and the best service possible for our clients. Our tag line, “Relationships to build on” is a philosophy that we truly believe in, and we encourage our team to practice every day. Building and maintaining strong...

  • Marketing & Digital Specialist (Social)

    4 days ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **Marketing & Communications (MarComm)** department is seeking a - **regular, full-time (1.0** **FTE** **) Marketing and Digital Specialist (Social)**. Reporting to the Marketing Manager, this position is key to the realization of brand and communications goals set forth in BCIT’s Strategic Plan. This includes the development and execution of...

  • Marketing Specialist

    4 days ago

    Burnaby, Canada Renovo Creative Inc. Full time

    Company Name: Renovo Creative Inc.Company Address: Milross Avenue, Vancouver, BC, V6B 4K7Hourly Wage: $30-33 per hourHours per Week: 30-40 hours a weekJob Type: Full-time, PermeantJob Title: Marketing SpecialistCompany Overview:Renovo Creative Inc., a dynamic and innovative company based in Vancouver, specializes in providing top-tier marketing and creative...

  • Marketing Specialist

    3 days ago

    Burnaby, Canada Renovo Creative Inc. Full time

    Company Name: Renovo Creative Inc.Company Address: Milross Avenue, Vancouver, BC, V6B 4K7Hourly Wage: $30-33 per hourHours per Week: 30-40 hours a weekJob Type: Full-time, PermeantJob Title: Marketing SpecialistCompany Overview:Renovo Creative Inc., a dynamic and innovative company based in Vancouver, specializes in providing top-tier marketing and creative...

  • QA Specialist

    7 days ago

    Burnaby, Canada Kardium Full time

    Kardium has a unique opportunity for several experienced Quality Assurance (QA) Specialists. As members of the QA Team, our QA Specialists provide direct QA support to the Manufacturing and Engineering teams, and contribute to the continuous improvement and maintenance of Kardium’s Quality Management System (QMS). **Responsibilities** QA support to...

  • Energy Specialist

    7 days ago

    Burnaby, Canada BC Care Providers Association Full time

    **Organization Background** BC Care Providers Association (BCCPA) is a non-profit continuing care association representing service providers in residential care, home care, assisted living and home support in British Columbia. This has recently expanded to a newly created operating arm called EngAge BC to include independent living operators. Further...

  • Instructional Support Centre Specialist

    6 days ago

    Burnaby, Canada Alexander College Full time

    **TITLE: Instructional Support Centre Specialist (ISCS)** **POSITION OVERVIEW**: Under the direction of the Instructional Support Centre Supervisor (ISCS), the Instructional Support Specialist will be responsible for supporting faculty, staff, and students with issues arising from digital learning resources. The Specialist will also support the...

  • BIM Specialist

    3 weeks ago

    Burnaby, Canada Ventana Construction Corporation Full time

    We have a lot to be proud of at Ventana Construction.  As a full-service construction partner, our goal is to deliver the best building and the best service possible for our clients. Our tag line, “Relationships to build on” is a philosophy that we truly believe in, and we encourage our team to practice every day. Building and maintaining strong...

  • BIM Specialist

    3 weeks ago

    Burnaby, Canada Ventana Construction Corporation Full time

    We have a lot to be proud of at Ventana Construction.  As a full-service construction partner, our goal is to deliver the best building and the best service possible for our clients. Our tag line, “Relationships to build on” is a philosophy that we truly believe in, and we encourage our team to practice every day. Building and maintaining strong...

  • BIM Specialist

    3 weeks ago

    Burnaby, Canada Ventana Construction Corporation Full time

    We have a lot to be proud of at Ventana Construction.  As a full-service construction partner, our goal is to deliver the best building and the best service possible for our clients. Our tag line, “Relationships to build on” is a philosophy that we truly believe in, and we encourage our team to practice every day. Building and maintaining strong...

  • Permitting Specialist

    6 days ago

    Burnaby, Canada Metro Vancouver Full time

    **Department**: Parks & Environment **Employee Group**: Teamsters Local 31 **Location**: 4515 Central Boulevard, Burnaby **Salary Range/ Wage Rate**: PG 27 $3,114.60 - $3,680.10 bi-weekly **Our Parks & Environment Department is seeking a Permitting Specialist who will coordinate activities related to liquid waste and other regulatory bylaws; process and...

  • Change & Data Management Specialist

    1 day ago

    Burnaby, Canada OSI Maritime Systems Full time

    About Us The Role The Change and Data Management (DM) Specialist will be responsible for the execution of all applicable data management and change management processes that fall within the area of responsibility assigned to the Configuration Management function. This will include related activities of Technical Data Management, Records Management and...

  • Customer Success Specialist-contract

    4 days ago

    Burnaby, Canada Ritchie Bros. Full time

    **Customer Success Specialist-Contract** **-** **(** **23000045** **)** **Description** **A growing global company. Endless career and development opportunities.**- If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be...

  • Student Recruitment Specialist

    6 days ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **School of Business + Media** is seeking a **regular, full-time (1.0 **FTE**) Student Recruitment Specialist**. The Student Recruitment Specialist is responsible for student recruitment activities and systems offered and supported by the institute’s Marketing and Communications department. In addition, the recruitment specialist investigates,...

  • Student Recruitment Specialist

    4 days ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **School of Business** is seeking a - **regular, full-time (1.0** **FTE** **) Student Recruitment Specialist**. The Student Recruitment Specialist is responsible for student recruitment activities and systems offered and supported by the institute’s Marketing and Communications department. In addition, the recruitment specialist investigates,...

  • Publication Specialist

    6 days ago

    Burnaby, Canada Engineers and Geoscientists BC Full time

    **Engineers and Geoscientists British Columbia** is currently searching for a **Publication Specialist **to join our team in Burnaby! The Publication Specialist is responsible for overseeing the production of the _Innovation_ magazine and providing content and editorial guidance for eNews. The Publication Specialist also provides staff support to the...