Manager, Change Strategy

2 months ago

Toronto, Canada TD Bank Full time

**Work Location**:
Toronto, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Business Management, Strategy & Support

**Pay Details**:
$91,200 - $136,800 CAD

**Department Overview**

TD Legal is a team dedicated to providing legal advice and counsel to all TD business segments (Retail, Wealth, Insurance, Wholesale, Business Banking) as well as the Corporate Functions including Corporate Development, Enterprise Real Estate, Strategic Sourcing, Treasury, Global Anti-Money Laundering and Enterprise Technology & Shared Services).

Our dynamic professionals ensure compliance with the legal requirements for the Bank as a cross-border public company while providing legal advice to the business activities of TD Bank Group. If you want to be a brand ambassador while protecting and managing the risk for one of Canada's most trusted financial service providers, then join our team.

**Job Overview**

**Depth & Scope**

This position will be part of the Knowledge Management and Strategic Enablement Team (KMSE) and will implement and provide coaching for change strategy and tactics to lead technology, knowledge management and other innovation projects and initiatives that advance the Legal Strategic Roadmap.

**Accountabilities**
- _Develop Change Strategy and Tactics: D _esign and lead high-level change strategies and develop comprehensive change management plans that align with the legal departments vision, goals, and objectives.
- _Stakeholder Engagement: _Define and support the communication of the purpose, benefits, and goals of change initiatives and build relationships to secure buy-in and foster a culture receptive to change
- _Alignment with Business Goals: _Identify success metrics for each change initiative and track alignment with strategic outcomes.
- _Change Impact Assessmen _t _: Conduct change impact and risk assessments to understand the implications of change and identify dependencies, resource needs, and potential challenges to the successful implementation of change.
- _Communication and Engagement Strategy: _Design and execute communication plans that effectively convey the vision, benefits, and process of the change and develop materials for training, FAQs, and internal messaging to support understanding and acceptance of change.
- _Leadership Coaching and Guidance: _Provide coaching and support to leaders to prepare them for their roles as change sponsors and equip leadership with insights and strategies to drive engagement and support for transformational change initiatives.
- _Continuous Improvement _: Monitor and assess the progress of change initiatives, providing feedback to adjust strategies as needed and document lessons learned and best practices to support continuous improvement in future change efforts.

**Education, Qualifications, and Experience**
- Minimum 5-7 years in change management, strategic planning, organizational development, or a related field.
- Bachelor’s degree in Business, Organizational Development, Human Resources, or related field (advanced degree preferred).
- Change management certifications (e.g., PROSCI, CCMP) are preferred.
- Strong ability to develop and align change strategies with business goals, with a focus on long-term impact and sustainability.
- Skilled in building relationships and influencing stakeholders across all levels of the organization.
- Excellent verbal and written communication skills with the ability to convey complex ideas clearly and persuasively.
- Ability to assess change impact, perform gap analyses, and create actionable insights to support change success.
- Comfortable with ambiguity and adept at managing change in fast-paced environments.
- Proven track record of successful change strategy implementation.
- Strong business acumen and understanding of how change impacts organizational culture and productivity.
- Ability to work independently and proactively in a strategic capacity, with attention to detail and an eye for continuous improvement.

**Who We Are**:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you

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