Banquet Conference Server

4 months ago

Ottawa, Canada Holiday Inn & Suites Ottawa-Kanata Full time

Under the direction of the Banquet Captain **, the Banquet Server** ensures excellence in Customer service by providing efficient, courteous and professional service to Customers in Banquet Functions.

**Responsibilities**:

- Support the Banquet Captain in set-up and tear-down process of function space including, tables, chairs, dance floors and various equipment for organizing functions.
- Communicate and develop relationships with all supporting departments to ensure consistent levels of exceptional Customer Service are achieved.
- Maintain high standards of food and beverage service, for all functions as specified on Customer contracts.
- Participate in by attending and providing input in meetings, committees and focus groups as required.
- Respond to Customer requests and concerns in a personal, prompt and courteous manner.
- Attend, participate and support departmental, and company training programs as required.
- Obey and support all hotel and department health and safety policies and procedures
- Other duties within the scope of the position may be assigned by Hotel Management or Department Manager.

**Requirements**:

- Commitment to customer service and total customer satisfaction
- Familiarity with banquet function demands and service
- Willingness to work in a team environment with little supervision.
- Proven attention to detail and the ability to prioritize multiple tasks simultaneously and to work well under pressure.
- Consistently demonstrates knowledge and support of the 4 Key Principles
- Demonstrates and supports by their actions The Stay Real Program Behaviours
- Get Ready, Show you Care, Take Action & Be You.
- Strong physical condition is required to perform constant walking, standing bending lifting and carrying.
- Previous Banquet service experience, an asset.
- Smart Serve certification required.
- WHMIS training
- Flexibility to work a variety of shifts including days, evenings, and weekends.

**Accessibility**:
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Ontario Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.”

**Job Type**: Part-time

**Salary**: From $15.50 per hour

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Night shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (preferred)

Work Location: In person

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