Product Owner

7 months ago

Montréal, Canada Tribute Technology Full time

Tribute Technology is an established best-in-class Software as a Service technology company and solutions provider. Our customers include some of the largest and most prominent media brands in the world, spanning 4 continents and reaching millions of users every day. Our mission is to make meaningful connections between our customers and their users through innovation and a commitment to excellent user experience.

**ABOUT TRIBUTE TECHNOLOGY**:
At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

**ABOUT YOU**:
The **Product Owner** is the key stakeholder in the agile development process, responsible for the day-to-day execution of the product roadmap. They collaborate with the product manager to co-develop a roadmap and drive products and features from concept to launch. They work with cross-functional teams and various stakeholders, including design/user experience, engineering, and user enablement.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Deliver on the product vision
- Co-own and executes product roadmap with the product manager.
- Partner with stakeholders across the organization to inform the product vision, strategy, features, and prioritization.
- Inspire and drive the squad to deliver great products
- Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
- Attend daily scrum meetings, lead sprint planning, and participate in retrospectives.
- Ensure customer tickets are given appropriate priority and treated in a timely manner.
- Ensure products are ready for go to market
- Document all new features to educate internal and external stakeholders.
- Collaborate with the production team to understand where improvements are needed to improve the implementation process.
- Monitor post-launch product performance to evaluate areas for future investment.
- Be customer-centric and operate with a continuous improvement mindset
- Perform customer interviews and participate in workshops to understand end-user needs and context of use.
- Conduct usability studies with end-users on existing product and prototypes to refine design and identify areas for improvement.

**EDUCATION AND/OR EXPERIENCE**:

- Bachelor’s degree in Computer Science, Engineering, Business, or equivalent
- 3+ years product owner experience managing B2B SaaS products
- Experience with agile or lean software development methodologies
- Established background in launching software in partnership with engineering teams
- Experience with managing APIs and integrations
- Experience with transactional and payment data a plus

**KNOWLEDGE, SKILLS, AND ABILITIES**:

- Excellent written and oral communication, and the ability to communicate complex technical information to various audiences
- Able to comfortably and effectively present to large groups of stakeholders
- High degree of proficiency in prototyping and iterative development
- Experience with one or more development tracking software, such as Jira or Azure DevOps

***TRAVEL**:

- Travel occasionally within North America for client meetings, workshops, company events, etc.

**BENEFITS**:

- Competitive salaries
- Retirement and benefits package
- An outstanding collaborative work environment
- Ability to work fully remote within Canada

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