First Nations/metis/inuit

2 weeks ago

Waterloo, Canada Scotiabank Full time

**Requisition ID**: 188481

**Cost Centre**: costCenter

**Employee Referral Program - Potential Reward**: $0.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

**First Nations/Metis/Inuit - Client Service Specialist, Commercial Banking Distribution, Canadian Business Banking**

Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.

While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous:
Indigenous peoples include status, non-status First Nation, Métis and Inuit people. Only those Indigenous peoples residing in Canada should identify themselves as belonging to this designated group

**Job Purpose**

Contributes to the overall success of the Commercial Bank in Canada, ensuring specific individual goals,
plans, initiatives are executed / delivered in support of the team’s business strategies and objectives while also ensuring all activities are conducted in compliance with governing regulations, internal policies, and procedures.

The Client Service Specialist provides the Client Relationship Managers with the support needed to service our customers for new and existing client requirements. This will include coordinating efforts with internal partners and directly reaching out to clients to address collection/processing of financial reporting, satisfaction of funding requirements, onboarding needs and various activities such as resolution of escalated client challenges. The role is specific to servicing all segments in Commercial Banking Distribution.
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Working closely with Client Relationship Managers and Credit Analysts, the Client Service Specialist is responsible for providing the following services to a portfolio of existing and prospective clients:

- Onboarding: Support the collection of information directly from clients and from various sources necessary to assess the client’s risk profile to ensure the Bank meets its regulatory requirements. This includes contacting clients sourcing internal/external sources/web sites, documenting information in Know Your Client documentation in various formats such as the Client Profile Information documents and responding to various internal Compliance groups.
- Client servicing: Support /help resolve service-related matters raised by the client directly to the Client Relationship Manager.
- Credit related tasks: contact client for financial reporting and other information as required and ensure appropriately documented in systems & general support as necessary in the annual review process
- Fulfilment: Coordinating efforts with the client, Credit Analyst, Relationship Manager, and various internal partners to ensure loan funding and business account openings are fulfilled as per customer expectations, using appropriate intake models.
- Provide status information on the progress of various fulfilment, onboarding and service requests and ensure bottlenecks or delays are promptly escalated with a plan to resolve
- Look for opportunities to make suggestions to continually improve processes and client satisfaction metrics. This may include actioning feedback received directly from clients or through client satisfaction vehicles.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk & regulatory compliance risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Qualifications**
- College / University degree or equivalent combination of experience offering transferrable skills
- Strong commitment to excellent client service and ability to work with clients to resolve issues in an amicable and prompt manner
- Strong organizational skills to co-ordinate and prioritize several concurrent requests from different Relationship Managers
- Strong interpersonal skills in a team environment; gaining consensus, skill and time sharing, cooperation with and coordination of internal and external stakeholder
- Strong written and verbal skills with proven ability to engage stakeholders and clients
- Good knowledge of fulfilment processes and roles of partners
- Thorough knowledge of the applicable software and technology platforms for Commercial
- Working knowledge of the features and benefits of Commercial products and services is an asset
- A high degree of flexibility and curiosity to adapt to and learn a wide variety of tasks
- Strong commitment to a

  • Counsellor- Indigenous Student Support

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview: The Counsellor is accountable to a Manager, Counselling Services for the provision of front line clinical mental health programs and services. Ultimately, this position underpins the mission of Counselling Services which focuses on supporting and promoting academic success, student and campus mental health, psychological wellness and safety within...

  • Lto 2023 171 Long Term Occasional Teaching

    4 days ago

    Waterloo, Canada Waterloo Catholic District School Board Full time

    LTO 2023 171 Long Term Occasional Teaching Opportunity teaching Grade 5/6 French Immersion English at Sir Edgar Bauer starting August 31, 2023 until approximately Feb 2, 2024. First consideration will be given to Certified Occasional Teachers on the WCDSB Daily Occasional Teacher List. Second consideration will then be given to external certified...

  • Manager, Environment Indigenous Initiatives

    1 week ago

    Waterloo, Canada University of Waterloo Full time

    Overview: As a key member of the Strategic Initiatives and Communications team, and in collaboration with Environment stakeholders and cross-campus colleagues, the Manager, Environment Indigenous Initiatives will work closely with the Director, Strategic Initiatives and Communications to develop and deliver several key priorities including: - Multi-year...

  • English

    7 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    3 LTO sections (1.0 FTE) of English at Waterloo C.I., from as soon as possible to and including October 6, 2023. this Long-term Occasional vacancy. This posting is open to Secondary Occasional Teachers on the WRDSB Occasional Teacher Roster and external applicants. Applicants will be **considered in the following order**: 1) Secondary Occasional Teachers...

  • Esl

    7 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    1 LTO section (0.33 FTE) of ESL at Waterloo C.I., from as soon as possible to and including January 31, 2024. this Long-term Occasional vacancy. This posting is open to Secondary Occasional Teachers on the WRDSB Occasional Teacher Roster and external applicants. Applicants will be **considered in the following order**: 1) Secondary Occasional Teachers on...

  • Drama

    4 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    3 LTO sections (1.0 FTE) of Drama at Waterloo C.I., from September 5, 2023 to and including October 6, 2023. this Long-term Occasional vacancy. This posting is open to Secondary Occasional Teachers on the WRDSB Occasional Teacher Roster and external applicants. Applicants will be **considered in the following order**: 1) Secondary Occasional Teachers on...

  • Science and Math

    4 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    2 LTO sections (0.67 FTE) of Science and Math at Waterloo C.I., from September 5, 2023 to and including January 31, 2024. this Long-term Occasional vacancy. This posting is open to Secondary Occasional Teachers on the WRDSB Occasional Teacher Roster and external applicants. Applicants will be **considered in the following order**: 1) Secondary Occasional...

  • English

    4 weeks ago

    Waterloo, Canada Waterloo Region District School Board Full time

    3 LTO sections (1.0 FTE) of English at Waterloo C.I., from February 1, 2024 to and including February 29, 2024. this Long-term Occasional vacancy. This posting is open to Secondary Occasional Teachers on the WRDSB Occasional Teacher Roster and external applicants. Applicants will be **considered in the following order**: 1) Secondary Occasional Teachers...

  • Family Studies

    4 weeks ago

    Waterloo, Canada Waterloo Region District School Board Full time

    3 LTO sections (1.0 FTE) of Family Studies at Waterloo C.I., from April 2, 2024 to and including June 28, 2024. this Long-term Occasional vacancy. This posting is open to Secondary Occasional Teachers on the WRDSB Occasional Teacher Roster and external applicants. Applicants will be **considered in the following order**: 1) Secondary Occasional Teachers...

  • English

    4 weeks ago

    Waterloo, Canada Waterloo Region District School Board Full time

    3 LTO sections (1.0 FTE) of English at Laurel Heights S.S., from March 18 to and including June 28, 2024. this Long-term Occasional vacancy. This posting is open to Secondary Occasional Teachers on the WRDSB Occasional Teacher Roster and external applicants. Applicants will be **considered in the following order**: 1) Secondary Occasional Teachers on the...

  • Manager, Indigenous Research Ethics

    4 weeks ago

    Waterloo, Canada University of Waterloo Full time

    Overview: **This role is a 2 year contract and comes with full benefits, and pension.** The Manager will assume a leadership role for ORE activities relating to the orientation and training of Waterloo faculty, staff, and students in the areas of Indigenous research and research ethics. The focus will be supporting Indigenous and non-Indigenous researchers...

  • Temenos Program

    4 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    3 LTO sections (1.0 FTE) of Temenos Program Teacher at Rosemount, from December 4, 2023 to and including January 31, 2024. **Spec Ed Part 1 required** **The Temenos Program involves working closely alongside the agency partner for this class - Camino WellBeing & Mental Health. This is a class of 6 students (gr. 9-12) with FASD.** this Long-term Occasional...

  • Ace

    1 day ago

    Waterloo, Canada Waterloo Region District School Board Full time

    WATERLOO REGION DISTRICT SCHOOL BOARD POSTING #1 SECONDARY SCHOOL CONTRACT TEACHING VACANCIES 6 sections (1.0 FTE) of ACE at Bluevale C.I., effective September 1, 2024. 1) Current contract Secondary School teachers 2) Occasional Teachers on the OT Roster 3) External applicants **PLEASE NOTE**: Timetabling of sections is at the discretion of the...

  • Science / Biology / Health Care

    3 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    WATERLOO REGION DISTRICT SCHOOL BOARD POSTING #1 SECONDARY SCHOOL CONTRACT TEACHING VACANCIES 6 Sections (1.0 FTE) of Science (1), Biology (2), Health Care (3) at Laurel Heights S.S., effective September 1, 2024. 1) Current contract Secondary School teachers 2) Occasional Teachers on the OT Roster 3) External applicants **PLEASE NOTE**: Timetabling of...

  • History / Gls

    3 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    WATERLOO REGION DISTRICT SCHOOL BOARD POSTING #1 SECONDARY SCHOOL CONTRACT TEACHING VACANCIES 6 Sections (1.0 FTE) of History - Senior (5), GLS (1) at Laurel Heights S.S., effective September 1, 2024. 1) Current contract Secondary School teachers 2) Occasional Teachers on the OT Roster 3) External applicants **PLEASE NOTE**: Timetabling of sections is...

  • Math / Science

    3 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    WATERLOO REGION DISTRICT SCHOOL BOARD POSTING #1 SECONDARY SCHOOL CONTRACT TEACHING VACANCIES 5 Sections (0.83 FTE) of Math (3), Science - Jr. (2) at Laurel Heights S.S., effective September 1, 2024. 1) Current contract Secondary School teachers 2) Occasional Teachers on the OT Roster 3) External applicants **PLEASE NOTE**: Timetabling of sections is...

  • English

    3 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    WATERLOO REGION DISTRICT SCHOOL BOARD POSTING #1 SECONDARY SCHOOL CONTRACT TEACHING VACANCIES 1 Section (0.17 FTE) of English - Senior at Laurel Heights S.S., effective September 1, 2024. 1) Current contract Secondary School teachers 2) Occasional Teachers on the OT Roster 3) External applicants **PLEASE NOTE**: Timetabling of sections is at the...

  • Science

    3 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    WATERLOO REGION DISTRICT SCHOOL BOARD POSTING #1 SECONDARY SCHOOL CONTRACT TEACHING VACANCIES 6 Sections (1.0 FTE) of Science at Waterloo C.I., effective September 1, 2024. 1) Current contract Secondary School teachers 2) Occasional Teachers on the OT Roster 3) External applicants **PLEASE NOTE**: Timetabling of sections is at the discretion of the...

  • Tech Design

    3 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    WATERLOO REGION DISTRICT SCHOOL BOARD POSTING #1 SECONDARY SCHOOL CONTRACT TEACHING VACANCIES 4 Sections (0.67 FTE) of Tech Design at Waterloo C.I., effective September 1, 2024. 1) Current contract Secondary School teachers 2) Occasional Teachers on the OT Roster 3) External applicants **PLEASE NOTE**: Timetabling of sections is at the discretion of...

  • English / French

    3 days ago

    Waterloo, Canada Waterloo Region District School Board Full time

    WATERLOO REGION DISTRICT SCHOOL BOARD POSTING #1 SECONDARY SCHOOL CONTRACT TEACHING VACANCIES 6 Sections (1.0 FTE) of English (4), French - Extended (2) at Waterloo C.I., effective September 1, 2024. 1) Current contract Secondary School teachers 2) Occasional Teachers on the OT Roster 3) External applicants **PLEASE NOTE**: Timetabling of sections is...