Supervisor Technical Support
7 days ago
Company Description
**Be part of the Journey**
Air Transat is Canada's leading vacation carrier. It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada. Each year, the airline carries some 5 million passengers.
We work with respect, diversity and pride, and belong to one of the world's largest integrated tourism companies. When you choose Air Transat, you benefit from competitive compensation, a full range of fringe benefits and a travel advantages program, but first and foremost you work with a team of aviation enthusiasts.
**Job Description**:
Air Transat is transforming its Maintenance Control Center
As part of Air Transat world class Integrated Operation Center, MCC is the focal point of communication for all maintenance activities, it over sees all aspect of Maintenance Operation Control and is the representative of all the Technical Operations departments within the airline. MCC maintain liaison with production, engineering, planning, QA, flight ops to name a few.
Maintenance Control Center is using the finest of the technological systems to perform their duties and is in the process of incorporating more of these technological systems.
A career with Maintenance Control offers you new challenges as maintenance technician, whether it is related to maintenance Control, maintenance planning, engineering, procedures, and regulations.
You will be able to develop you trouble shooting skills, your managing skills, your knowledge of aircraft systems and maintenance systems, your knowledge of the processes and regulations. By being part of MCC you will participate in the transformation taking place.
We are offering a friendly environment with interesting work schedule that allows regular extended time off.
As the Supervisor, Technical Support you will reports to Manager, Maintenance Control Center. You will be part of the Maintenance Control Center team and you will work our brand-new Integrated Operation Control Center. You will be responsible to provides Technical Support to Hangar Maintenance, line Maintenance and Maintenance Control Center (MCC). You will help reduce AOG risk and delays by providing a proven and structured problem-solving analysis. Some of your responsibilities will be:
- When extensive troubleshooting is required, in collaboration with Fleet Manager, Reliability Manager and MCC, ensures that the proposed correction is followed to the letter and provides on-site assistance;
- Monitors, analyzes and provides corrective action on aircraft with malfunctioning systems;
- If necessary, provides assistance on-site to Line Maintenance personnel to resolve elusive problems that Line Maintenance are having difficulty to fix (may require to fly to the station where the aircraft is located);
- Produce reports and follow-up on recurring defects and bring recommendations in their rectification;
- If necessary, fly with malfunctioning aircraft to observe and gather first hand information related to the problem;
- On a daily basis, reviews the MEL/ DMI listing and provides help and/or recommendations to fix the problems and reduce the possibility of disruptions;
- Participates in the monthly Reliability meeting and provides input to improve the fleet reliability and on-time performance;
- In coordination with the Fleet Managers, prepares technical maintenance tips for the Line Maintenance personnel to advise them with technical information and helpful troubleshooting techniques;
- Provides “off-hour” technical support and is on-call as required;
- Follows-up on parts removals and recertifies as required by the Ship or Shelf Program (SOS).
- Review and maintain procedures related to technical support.
- Is the AMOS specialist for all the technical support and MCC related APN
**Qualifications**:
- College degree in aircraft maintenance¸
- Minimum of four (4) years of experience in aircraft maintenance.
- Holder of an Aircraft Maintenance Engineering (AME) licence on fleet operated by Air Transat (which will have to be maintained valid at all times during employment);
- Excellent analytical ability
- Excellent ability with AMOS, Microsoft office 365 or other similar softwares.
- Above average leadership
- Ability to organize the work, prioritize, delegate;
- Ability to developpe procedures and processes to improve the technical support fonctions
- Excellent communication skills, people and customer oriented;
- Language skills : French / English (bilingualism), oral and written
- Self-starter, cost conscious, has integrity;
- Able to represent the company in a positive way.
Additional Information
LI-AA1
**Employment Equity
-
Supervisor Technical Support
2 weeks ago
Dorval, Quebec, Canada Air Transat Full timeCompany DescriptionBe part of the JourneyAir Transat is Canada's leading vacation carrier. It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada. Each year, the airline carries some 5 million passengers.We work with respect, diversity and pride, and belong to...
-
Technical Sales Support Specialist
3 weeks ago
Dorval, Canada ABB Full time**Technical Sales support specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...
-
Technical Customer Support, Ii
7 days ago
Dorval, Canada Zebra Technologies Full time**Remote Work: Hybrid** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...
-
Technical Support Agent
3 weeks ago
Dorval, Canada Alarme Sentinelle Sentinel Alarm Full time**Job description** Established in 1978, Alarme Sentinelle is a privately held full-service security company with a ULC listed and Five Diamond monitoring station providing customized solutions to customer in the greater Montreal region. With over 100 years of combined experience amongst our bilingual staff we are able to maintain high value service to our...
-
Technical Support Agent
3 weeks ago
Dorval, Canada Alarme Sentinelle Sentinel Alarm Full time**Job description** Established in 1978, Alarme Sentinelle is a privately held full-service security company with a ULC listed and Five Diamond monitoring station providing customized solutions to customer in the greater Montreal region. With over 100 years of combined experience amongst our bilingual staff we are able to maintain high value service to our...
-
Technical Support Agent
7 days ago
Dorval, Canada Alarme Sentinelle Sentinel Alarm Full time**Job description** Established in 1978, Alarme Sentinelle is a privately held full-service security company with a ULC listed and Five Diamond monitoring station providing customized solutions to customer in the greater Montreal region. With over 100 years of combined experience amongst our bilingual staff we are able to maintain high value service to our...
-
Technical Illustrator
2 weeks ago
Dorval, Canada Top Aces Inc. Full timeTop Aces is a privately owned, Montreal-based global leader in aerospace and defence founded in 2000 by three former Royal Canadian Air Force CF-18 fighter pilots. We provide advanced adversary (Red Air), air-defense and Joint Terminal Attack Controller (JTAC) training services to allied forces around the globe, including Canada, Germany and the USA. Top...
-
Technical Support Agent
2 weeks ago
Dorval, Quebec, Canada Alarme Sentinelle Sentinel Alarm Full timeJob descriptionEstablished in 1978, Alarme Sentinelle is a privately held full-service security company with a ULC listed and Five Diamond monitoring station providing customized solutions to customer in the greater Montreal region. With over 100 years of combined experience amongst our bilingual staff we are able to maintain high value service to our...
-
Technical Writer Sr
2 weeks ago
Dorval, Quebec, Canada Bombarbier Full timeWhy join us? As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...
-
Manager, Technical Training
3 weeks ago
Dorval, Canada Air Transat Full timeThe Manager, Technical Training, reports to the Senior Director, Training and Cabin Standards, and works jointly with Technical Operations at Air Transat, under the regulatory authority of the Director, Quality Assurance - Technical Operations. The incumbent is responsible for overseeing all aspects of training for Technical Operations personnel with respect...
-
Technical Writer Sr
4 weeks ago
Dorval, Canada Bombardier Transportation GmbH Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.Bombardier has been successful...
-
Technical Writer Sr
4 weeks ago
Dorval, Canada Bombardier Transportation GmbH Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.Bombardier has been successful...
-
Technical Writer Sr
2 weeks ago
Dorval, Quebec, Canada Bombardier Transportation GmbH Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.Bombardier has been successful in setting the...
-
Technical Expert
4 weeks ago
Dorval, Canada Bombardier Full time**Technical Expert - Technical Integration** **-** **MON20462** **Description** **BOMBARDIER** Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global...
-
Dorval, Canada Bombarbier Full timeWhy join us? As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...
-
Technical Expert, Engineering, Technical Integration
2 months ago
Dorval, Canada Bombarbier Full timeWhy join us? As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...
-
Supervisor, Continuous Improvement
3 weeks ago
Dorval, Canada Bombardier Full time**Why join us?**: As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...
-
Administrative Support Coordinator
4 weeks ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Basic function** Perform operational and/or administrative duties of a complex nature requiring...
-
Technical Pilot
2 weeks ago
Dorval, Quebec, Canada Bombardier Full timeTechnical Pilot-MON20965DescriptionBOMBARDIERBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team...
-
technical representative
2 weeks ago
Dorval, Quebec, Canada Bombardier Transportation GmbH Full timePress Tab to Move to Skip to Content Link Avionic Technical Representative - Customer Response Center (Montreal / Wichita) As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest...
