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Team Leader, Investigations
4 months ago
**Come Work with Us**
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
**Job Title**
Team Leader, Investigations
**What is the opportunity?**
This role will manage a team responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of Image Capture Processing. This role will be responsible for ensuring all team activities/volumes are completed on time and within SLA. Also, per quality thresholds to minimize the risk of financial loss and negative client impact.
**What will you do?**
- Provides leadership to the team ensuring consistent service within established SLA’s, ensuring any items intended for clearing and settlement to other FI’s are processed in a timely manner, minimizing financial risk contributing to achievement of Client Service Commitments (CSC’s), investigating root cause of adjustments and identifying the appropriate resolving actions.
- Effectively finding efficiencies within our team, as skillset and confidence grow with great coaching routines.
- Encourages the team to take ownership of client situations, building ownership and accountability at first point of contact. Refers to manager where required
- Ensure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rules.
- Adopts a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process items ensuring efficiency and effectiveness and enhancements. Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
- You are a role model, champion and coach for your peers/direct reports demonstrating components of the leadership model.
**What do you need to succeed?**
**Must Have**
- In depth knowledge of CPA rules and regulations
- Knowledge of Global Information Risk Management framework and Global Compliance mandated policies and procedures.
- Exercises due diligence in following operational risk policies, procedures, standards and guidelines, mitigation of operational, financial and reputational risk
- Strong organizational and Decision-making skills
- Challenges status Quo and responds with innovative solutions
**Nice-to-have**
- Knowledge or Technical aptitude and system documentation Proficiency
- Previous Management experience
- Expense Management
- Resource planning and succession plan
**What’s in it for you?**
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
**Job Summary**
**Address**:
HALIFAX, Nova Scotia, Canada
**City**:
CAN-NS-BEDFORD
**Country**:
Canada
**Work hours/week**:
37.5
**Employment Type**:
Full time
**Platform**:
Technology and Operations
**Job Type**:
Regular
**Pay Type**:
Salaried
**Posted Date**:
2023-02-27-08:00
**Application Deadline**:
2023-03-13-07:00
**I**nclusion** and Equal Opportunity Employment**
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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