Information Technology Repair Technician

1 month ago


Toronto, Canada Toronto Catholic District School Board Full time

**Job Code**:
3427182

**Closing Date**:
Mar 10, 2023 11:59 PM EST

**Employer**:
**Toronto Catholic District School Board**

**Posted on**:
Feb 23, 2023

**Job Type**:
Full Time

**Job Category**:
Management & Professionals

**Open To**:

Management & Professionals

ECE, EA and Support Staff

**Openings**:
1 (one)
- **Mandatory Document**:

- Resume

Cover Letter
- **School**:

- Toronto ON
- **Start Date**:
**End Date**:
**Salary**:
Salary Range - $2,080.83 - $2,338.37 Biweekly

**APPLICATIONS ARE INVITED FOR THE POSITION OF**

**INFORMATION TECHNOLOGY REPAIR TECHNICIAN**

**INFRASTRUCTURE & OPERATIONS**

**CUPE LOCAL 1328 OFFICE, CLERICAL AND TECHNICAL EMPLOYEES**

**Salary Range - $2,080.83 - $2,338.37 Biweekly**

**(Inclusive of Benefit and Pension Plan Entitlements)**

**PLEASE NOTE: THE WORK SCHEDULE FOR THE PERMANENT POSITION IS 12 MONTHS.**

**Our Vision**:
At the Toronto Catholic District School Board, we transform the world through witness, faith, innovation and action. Servant-leadership that is visionary, empowering and inclusive is a fundamental characteristic of our Board. We seek colleagues who demonstrate a powerful personal mission and commitment through action to these principles. We are committed to fairly and objectively recruiting and selecting leaders and staff who are excellent role models, visionary and innovative, student-focused, committed to diversity, inclusion and equity and are also collaborative in building a Catholic community.

**TORONTO CATHOLIC DISTRICT SCHOOL BOARD**:
The TCDSB is an inclusive learning community rooted in the love of Christ. We educate students to grow in grace and knowledge and to lead lives of faith, hope and charity. At Toronto Catholic, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. Catholic Social Teachings, the Ontario Catholic School Graduate Expectations and the Board’s Pastoral Plan are foundational to our exemplary approach to teaching and learning in the 21st century.

The TCDSB is proud to be a significant part of the fabric of publicly-funded Catholic education in the province of Ontario. We serve more than 90,000 students in more than 195 Catholic schools in the city of Toronto and represent close to 475 000 catholic school supporters.

**QUALIFICATIONS**:

- Three (3) year college diploma in computer-related discipline, or equivalent qualifications and experience
- A+ certification
- One (1) year of experience in troubleshooting and repairing PC and Apple, hardware, and other peripheral equipment, including printers, tablets (Windows, Android, Chrome, and iPads), cell phones and fax machines
- Proven ability to investigate and diagnose computer equipment malfunctions, determine cause of error, and perform corrective repair to fix the problem
- Working knowledge of the use of computer and electronic diagnostic test equipment, tools, and utilities
- Experience working with all current Microsoft and Apple Operating Systems including, but not limited to: Microsoft Windows XP/7/8/10/11, Apple Mac OS 9.x/10.x, iOS 13.x/14.x/15.x/16.x
- Excellent client service skills and ability to understand the business impact of technology problems
- Experience working in a team environment and willingness to train other staff
- A valid Ontario driver's license is required, and employee must have access to a vehicle for travel to schools and other Board sites and transporting computer equipment

**DUTIES**:
Reporting to and under the direction of the Supervisor(s) - Field Technical Support, the primary function of this position is to repair computer equipment (e.g., PC and Apple desktop, laptop computers, monitors, etc.) and peripheral equipment (e.g., printers, faxes, etc.)
- Perform on-site computer hardware troubleshooting, diagnosis, testing and corrective repair
- Install, replace, and repair electronic components of computer and peripheral equipment
- Perform computer hardware system builds and assembly, configuration, and troubleshooting
- Perform a variety of duties that assist in the repair/modification of computers and peripheral equipment such as installing various software, upgrading computers by purchasing parts such as system board, memory, associated peripherals etc. and replacing parts, loading software, and checking that the machine works
- Perform initial installations or upgrades of computer hardware such as memory, floppy drives, hard drives, CD/DVD drives, etc.
- Install Microsoft Windows 7/8/10/11 and Apple Mac OS 9.x/10.x on desktop/laptop computers
- Investigate, troubleshoot, and resolve system problems related to Windows or Apple based computers
- Determine, document, and escalate problem reports in the Help Desk tracking system
- Tracking and safekeeping of computer equipment under repair and supplied service parts
- Assist with the requisition, inventory and RMA of replacement service parts and materials
- Lifting, carrying, and moving of computer equipment
- Main



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