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Digital Data Analytics Manager
1 month ago
We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story
**Digital Data Analytics Manager**
The Digital Data Analytics Manager will play a key role in driving data-informed decision-making across our digital platforms. This role is focused on leveraging digital data to analyze user behavior, optimize digital experiences and buyflows, and provide actionable insights that align with business objectives to improve the digital user experience and reduce areas of friction.
**What you will do**:
Data Analysis & Insights:
- Provide actionable insights by identifying trends, patterns, and areas of opportunity to enhance the digital experience and improve KPIs, such as engagement, conversion, retention, and satisfaction.
- Develop and maintain dashboards and reports to track key performance metrics, delivering clear, concise insights to stakeholders at all levels.
Cross-Functional Collaboration:
- Work closely with UX, product, marketing and development teams to ensure data insights are integrated into decision-making processes and digital product strategies.
- Support the personalization team with data segmentation and user behavior analysis to drive targeted and tailored digital experiences.
- Partner with customer service and support teams to analyze and enhance digital service journeys, focusing on customer satisfaction and efficiency.
Data Governance & Management:
- Ensure the accuracy and integrity of data collected through tagging and tracking, working closely with developers to implement and maintain analytics setups.
- Maintain compliance with data privacy regulations, ensuring analytics practices align with organizational and legal standards.
- Proactively troubleshoot data issues, ensuring consistency and reliability across reports and dashboards.
Innovation & Trends:
- Experiment with emerging analytics tools and methodologies, such as predictive analytics, to identify potential opportunities for innovation.
**Qualifications**:
- Education: Bachelor’s degree in data science, statistics, marketing, or a related field (Master’s degree preferred).
- Experience: 3+ years of experience in digital data analytics, with a proven ability to analyze and report on web and mobile app performance.
- Technical Skills: Proficiency in analytics tools such as Google Analytics, Adobe Analytics, Dynatrace, Quantum Metric and Firebase. Familiarity with data visualization tools like Tableau, Power BI, or Looker is a plus.
- Data Tracking & Implementation: Strong understanding of tracking/tagging implementation using Google Tag Manager, Adobe Launch, or similar platforms.
- Programming & Querying Skills: Knowledge of SQL and Python, particularly for data manipulation, querying, and advanced analytics use cases.
- Retail & Telecommunications Expertise: Experience in the retail and telecommunications industry is an asset, with an understanding of eCommerce and service journey analytics considered a bonus.
- Analytical Thinking: Strong quantitative and analytical skills, with the ability to synthesize data into actionable insights.
- Collaboration Skills: Excellent communication and interpersonal skills, with a proven ability to present complex data to non-technical audiences.
- Project Management: Experience managing multiple projects and deadlines in a fast-paced environment.
- AI & Predictive Analytics: Familiarity with AI-driven tools and predictive analytics is an advantage.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Reporting and Analytics & Analyst
Requisition ID: 318317
Posting Notes: Corporate