
Clerk, Hotel Front Desk
3 weeks ago
Durée de l'emploi: Temporaire
- Langue de travail: Anglais
- Heures de travail: 24 to 40 hours per week
- Education:
- Expérience:
**Education**:
- Secondary (high) school graduation certificate
- or equivalent experience
**Work setting**:
- Hospitality industry
- Hotel, motel, resort
**Tasks**:
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:
- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
**Security and safety**:
- Bondable
- Criminal record check
**Transportation/travel information**:
- Own transportation
- Public transportation is available
**Work conditions and physical capabilities**:
- Attention to detail
**Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
**Screening questions**:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Experience**:
- Will train
**Financial benefits**:
- Bonus
- Gratuities
**Other benefits**:
- Free parking available
- Learning/training paid by employer
- Other benefits
- Parking available
**Support for mature workers**:
- Applies hiring policies that discourage age discrimination
- Provides staff with awareness training to create a welcoming work environment for mature workers
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