Corporate Care Specialist

6 months ago

Toronto, Canada Edgewood Health Network Inc Full time

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Be part of the work that’s changing lives.
- The Corporate Care Specialist is responsible for the development and implementation of tailored service offerings to the corporate referrals of the EHN and to offer them valuable return to work recommendations. They will create individualized service standards for each referring organization and liaise with their employees while attending treatment to assure that standards are being met. They will produce custom reporting, return to work and follow up with Clinical/Admissions staff on discharge plans (Admissions and/or Clinical does the discharge planning) based on the organization's needs and expectations.**Competencies**:

- Adapts and responds to changing conditions, priorities, technologies, and requirements.
- Attention to detail and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
- Able to build and maintain strong client relationships to provide superior service to both internal and external customers.
- Must possess superior verbal, presentation and written communication skills.
- Able to create or maintain processes to ensure all relevant information or tools are easily accessible.
- Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships in order to solve. Use logic and analytical methods to come to realistic solution.
- Demonstrates professional standards of conduct when governing interactions between individuals in a business environment.
- Analyzes and interprets the strategic direction of the organization.
- Has a clear and firm understanding of the vision, mission, values, and objectives of the workplace and uses that information to develop responsibilities, tasks, goals, and initiatives that align with long-term plans and growth.
- Ability to multi-task, prioritize, and demonstrate effective time management skills.

**Job Duties**:

- Liaise with Admissions on any new service request calls or service inquiry from corporate referrers.
- Evaluation of organizational needs in regards to communication, reporting and return to work recommendations.
- Assessment of vocational rehabilitation needed to return to work.
- Case coordination with patient's HR, Union, Insurer or other involved party
- Review of admissions and contact with referral
- Explanation of employer expectations during treatment
- Liaison between clinical, patients and corporate referrers throughout the treatment duration.
- Make sure frequent written and/or verbal update reports are given to corporate referrers on case progress.
- Management of patient consents to share medical information
- Preparation of return to work recommendations three weeks prior to patient discharge
- Quality assurance calls and survey gathering on all discharged cases.
- Maintain an accounting of activities in the account management system

**Requirements**:

- ** Must be bilingual (English & French)**
- Bachelors Degree or a combination of education and experience in a related field.
- Five or more years experience in, or a demonstrated aptitude for, case management
- Ability to travel locally and regionally as required.
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Strong computer skills with proficient use of Microsoft programs (Word, Excel, PowerPoint, Outlook)
- Effective attention to detail and a high degree of accuracy.
- Ability to effectively communicate both verbally and in writing
- High level of confidentially, and accountability.
- Ability to work individually as well as part of a team
- Ability to prioritize and manage conflicting demands
- Demonstrated time management skills
- High level of integrity and work ethic

**Employee Benefits and Perks**:

- Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
- 24/7 Employee Assistance Program through LifeWorks
- Competitive paid time off policies, including a paid day off on your birthday
- Access to in-house fitness facilities where applicable or discounted external gym memberships
- Perks and discounts with Perkopolis - entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program
- Nation

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