Admissions and Retail Floor Supervisor

6 months ago


North Vancouver, Canada The Polygon Gallery Full time

Grounded in photography, The Polygon Gallery creates space to challenge how we see the world. It is committed to a culture that is curious, bold, and generous. Operating for over forty-five years, the organization has produced over 300 exhibitions and numerous publications, earning a reputation as an adventurous public art institution.

The organization now seeks an Admissions and Retail Floor Supervisor. Reporting to the Head of Guest Experience & Retail Operations, the Admissions and Retail Floor Supervisor is responsible for providing sales floor leadership to the Guest Services staff.

**Duties and Responsibilities**:

- Overseeing daily operations on the Gallery’s frontline, including opening and closing duties

Supporting the Head of Guest Experience & Retail Operations in hiring and training new Guest Services staff
- Serving as the first point of contact for customer service inquiries, and providing a professional and excellent guest experience
- Also serving as the first point of contact for all Guest Services staff inquiries, including customer service, scheduling, product knowledge, last-minute schedule changes, etc.
- Supporting the Head of Guest Services in ensuring that the Guest Services staff are kept up to date with information about The Polygon’s
- Supporting Admissions, Membership and Gift Shop goals by encouraging donations and memberships and driving sales
- Providing retail admin assistance and entering product into Lightspeed
- Keeping the frontline workspace organized, conducting daily restocking, and troubleshooting basic POS, Blackbaud and Moneris issues
- Meeting regularly with the Head of Guest Experience & Retail Operations to discuss operations, staffing, training, scheduling, and assisting with other tasks as needed
- Attending staff meetings when the Head of Guest Experience & Retail Operations is not available

**Qualifications**:

- Knowledge of Lightspeed, Square, Raiser’s Edge and an interest in, and knowledge of, contemporary art are all definite assets.
- The desire to contribute to a small office environment, which requires being proactive and willing to wear many hats is important.

**Job Particulars**:
The Admissions and Retail Floor Supervisor will work 5 days a week, Wednesday to Sunday, and will earn $47,500 per year. The role will largely take place on the salesfloor, with limited administrative work, which will be accommodated before the Gallery opens (i.e. 9:00-10:00 a.m.) Flexibility to work Thursday evenings, staffing store events, pop-ups, offsite events and special projects is required. Hours will be particularly heavy over holiday periods, especially in December.



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