Technical Coordinator

6 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western Housing department creates a supportive, inclusive community for students to live, learn and flourish. Residences at Western University are some of the best in the country with the Globe and Mail’s student satisfaction survey placing Western's residences number one for eleven consecutive years Connect-IT delivers high quality, secure and cost effective internet technology services and support to the students living in residence. Connect-IT also strives to provide the best staff experience to the student staff who work for us

**Responsibilities**:
**Responsibilities**:
The Technical Coordinator is the senior staff member on each shift and oversees the nightly operations of Connect-IT Hotline and in-room support. The Coordinator is also responsible for all written support communication with customers and must write detailed, relevant, accurate and complete tickets to document all customer service interactions. The Coordinator is responsible for assigning work, ensuring daily tasks are complete, auditing support tickets, and sending out the nightly report. During hotline shifts, Coordinators handle service issues escalated to them from the hotline and in-room services. The Coordinator acts as a positive influence on our student staff team - maintaining a personable and approachable manner with all customer and staff interactions.

The Coordinator is responsible for the day to day education, coaching and mentoring of all Connect-IT Staff members on topics such as: policy and procedure, improving customer service and technical skills; reviewing and evaluating of in-progress and completed work. The Technical Coordinator also provides leadership and guidance to the Connect-IT Staff team during move-in days, orientation week, and building wide support nights.

The Technical Coordinator provides specialized, in-depth technical and customer support to students living in residence on main campus, Brescia University College, and Huron University College. They must be able to effectively resolve all WPA-2 Enterprise and ethernet networking issues escalated from other staff.

Technical Coordinators lead various projects throughout the year, such as: the annual internet connection handbook; marketing initiatives; hiring campaigns; network performance testing, customer/service assessment and Tier 3 technical training for Connect-IT staff. They are responsible for proper escalation of unresolved issues to appropriate full-time staff. The incumbent will take guidance from the Manager, Communications and Connect-IT Services, and work productively and courteously with their work team and other members of the Western community.

Qualifications:
A Coordinator must have demonstrated specialized, in-depth skills in providing both technical and customer service support to students and their parents, and troubleshooting of wired and wireless connectivity.

**Education**:
A Technical Coordinator must be a currently enrolled, full time Western University student.
A Technical Coordinator must have successfully completed the All Staff Educational Conference.

**Experience**:
A Technical Coordinator must have a minimum of one year experience on the Connect-IT Team
- Skills, Abilities & Expertise:

- A Technical Coordinator must have demonstrated the ability to provide both specialized technical and customer support at a high-level of proficiency. In addition to excelling at a number of the skills, abilities, and expertise outlined in the Technician position, a Technical Coordinator must have:
- demonstrated ability to handle difficult/stressful customer service calls from angry/upset parents and students
- demonstrated ability to remain positive in spite of difficult and/or unhappy customer interactions
- high emotional intelligence
- able to use and understand technical tools such as: RAMP, Registration Page, ping, traceroute, task manager, speedtest, ACD phone system, call tracking software
- ability to troubleshooting advanced wired network connectivity issues on desktops, laptops, and game consoles
- ability to troubleshooting advanced wireless connectivity issues on phones, tablets, laptops
- ability to troubleshoot advanced network issues in Windows, MacOS, android and IOS operating systems
- ability to prepare tech and customer service materials and teach in a formal educational environment
- demonstrated strong work ethic

**Why Western?**:
Consideration of applicants wi

  • Technical Coordinator

    2 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Technical Project Coordinator

    6 months ago

    London, Canada Digital Boundary Group Full time

    DBG recognizes that we all flourish in different working environments. That is why we offer flexible work arrangements where you choose if you would like to work remotely from the comfort of your own home, in our London, Ontario office, or a combination of the two! **Join our growing team as a Technical Project Coordinator!** **As a key member of our...

  • Technical Project Coordinator

    2 weeks ago

    London, Ontario, Canada DIONAS METAL Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Technical Project Coordinator to join our team at DIONAS METAL.About the RoleThis is a full-time position that will be responsible for coordinating various technical projects from start to finish.Key Responsibilities:Assist in preparing estimates, schedules, specifications, and...

  • Technical Leader

    3 weeks ago

    London, Ontario, Canada Cameleon RH Full time

    Job SummaryAs a Technical Manager at Caméléon RH, you will be responsible for directing and coordinating all functions of the Technical Services, including the development of industrial processes, methods, and continuous improvement. In this role, you will supervise the development and availability processes of products in compliance with regulations and...

  • Technical Manager

    2 months ago

    London, Canada Medicom Full time

    **Why join our team?** Think you have what it takes to work in an organization where creativity, drive and ambition are valued while integrity motivates everything we do? Medicom has been in business for over 35 years, and it has kept its entrepreneurial mindset. Working with us, you will have the opportunity to get involved, have an impact, and contribute...

  • Technical Manager

    2 months ago

    London, Canada Cameleon RH Full time

    At Caméléon RH, we believe in happiness at work, which primarily comes from the right match between the right role, the right company, the right boss, and a stimulating environment for you! We are here to listen to you, understand you, and get to know the person behind the resume. We are committed to presenting opportunities that will allow you to thrive...

  • Technical Operations Manager

    4 weeks ago

    London, Ontario, Canada Cameleon RH Full time

    Job Title: Technical Operations ManagerAt Caméléon RH, we believe in finding the perfect match between the right role, the right company, and a stimulating environment. We are committed to presenting opportunities that will allow you to thrive and fulfill yourself both professionally and personally.As a Technical Operations Manager, you will be responsible...

  • Technical Support

    2 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Technical Support

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Pharmacy Technical Assistant

    2 weeks ago

    London, Ontario, Canada Byron Community Pharmacy Full time

    Byron Community Pharmacy seeks a skilled Pharmacy Technical Assistant to support our team in workflow management, claims processing, and inventory maintenance. The successful candidate will be responsible for coordinating scheduling, billing third-party insurers, and maintaining supplies in a fast-paced pharmacy environment. This role also involves...

  • Summer Coordinator

    5 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Technical Producer

    6 months ago

    London, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Technical Operations Manager

    1 month ago

    London, Ontario, Canada Cameleon RH Full time

    Job OpportunityAt Caméléon RH, we are dedicated to finding the perfect match between talented professionals and innovative companies. We believe that a fulfilling career is built on a strong foundation of skills, experience, and personal growth. As a Technical Manager, you will play a crucial role in driving the success of our clients by leading the...

  • Customer Onboarding Technical Specialist

    5 months ago

    London, Canada YOVU Office Phone Full time

    YOVU Office Phone is seeking a Customer Onboarding Technical Specialist to join our team. This pivotal role requires strong technical expertise in IT and related fields to guide customers seamlessly through the post-sale phase up to full deployment. As the first point of contact, Customer Onboarding Technical Specialist plays a crucial role in exemplifying...

  • Customer Onboarding Technical Specialist

    5 months ago

    London, Canada YOVU Office Phone Full time

    YOVU Office Phone is seeking a Customer Onboarding Technical Specialist to join our team. This pivotal role requires strong technical expertise in IT and related fields to guide customers seamlessly through the post-sale phase up to full deployment. As the first point of contact, Customer Onboarding Technical Specialist plays a crucial role in exemplifying...

  • Technical Assembler

    5 months ago

    London, Canada Alimentiv Full time

    Responsible for assembly, testing and decommissioning and/or destruction of video capture kits, tools and laboratory supplies and study specific components in a manner that meets company and regulatory standards for accuracy, safety, security, quality, and productivity. **Assembly and Quality Testing**: - Following detailed assembly instructions,...

  • Technical Specialist

    6 months ago

    London, Canada Western University Full time

    **About Western**: **About Us**: Earth Sciences is the science of the planet Earth. We seek to understand the Earth's internal structure and composition; its dynamic character (earthquakes, volcanoes, plate tectonics); the processes that occur within it; the processes that shape its surface and the materials that constitute its surface layers; the...

  • Technical Sales Representative

    4 weeks ago

    London, Ontario, Canada The Better Together Group Full time

    Job Title: Technical Sales RepresentativeJob Summary: We are seeking a highly skilled Technical Sales Representative to join our team at The Better Together Group. As a Technical Sales Representative, you will be responsible for selling value-added products in the construction industry to architects, designers, developers, and general contractors.Key...

  • Technical Sales Representative

    4 weeks ago

    London, Ontario, Canada The Better Together Group Full time

    Job Title: Technical Sales RepresentativeJob Summary: We are seeking a highly skilled Technical Sales Representative to join our team at The Better Together Group. As a Technical Sales Representative, you will be responsible for selling value-added products in the construction industry to architects, designers, developers, and general contractors.Key...

  • Flexographic Technical Manager

    5 months ago

    London, Canada Jones Healthcare Group Full time

    About Jones Healthcare Group Jones Healthcare Group is a world-class provider of advanced packaging and medication dispensing solutions. With roots firmly established in healthcare, Jones has been a long-time, trusted partner for some of the most recognized global pharmaceutical brands and the largest pharmacy groups, independent pharmacies, hospitals and...