IT Operations Analyst

2 months ago

Calgary, Canada Clifton Full time

Clifton, an award-winning engineering and environmental consultancy, that opened its doors in 1978. The goal was simple: provide innovative and pragmatic solutions to help our clients build our communities. Forty years later, we are now one of the largest and most respected independent engineering firms in Western Canada. Clifton is continuing to grow and develop new markets.

At Clifton, you become part of a professional community that thrives on the contributions of junior and seasoned team members alike. Seasoned experts invest heavily in junior members, mentoring them in both the technical and non-technical aspects of their role, helping them to advance their careers. Our new team members bring fresh ideas and contribute to the multiple perspectives from which we view challenges. This promotes the innovation and agility that keeps us thriving.

We value our people and encourage work-life harmony. We offer a compensation package with a competitive salary, a pension plan, health benefits, and one of the most comprehensive employee assistance programs in the industry.

Clifton is currently searching for a skilled IT Operations Analyst to join our Calgary office. As part of Clifton’s IT Team, you will join a skilled team which supports the organization’s information technology environment. This role is partially remote and will consist mainly of desktop support but will also include general infrastructure and operations activities. You will support a largely cloud-based infrastructure, as well as an increasingly mobile workforce.

Key Responsibilities
- Provide first-level technical support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve desktop, laptop, mobile devices and peripherals.
- Manage and resolve helpdesk tickets promptly and efficiently.
- Manage software systems such as Microsoft Active Directory, Office 365, and Zoom.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Document and track issues, resolutions, and follow-up actions.
- Collaborate with other IT team members to ensure seamless IT operations.
- Track and resolve support requests through the corporate IT support system.
- Assist with IT Operations projects, as needed.
- Other duties, as required.

Required Qualifications and Experience
- Degree or Diploma in Information Technology, Computer Science or a related field is preferred.
- Minimum of 1-3 years of relevant experience in desktop support or a similar role.
- Experience with PowerShell and Python an asset.
- A customer-focused attitude with the ability to handle competing priorities and challenging situations professionally.
- Familiarity with network troubleshooting, basic server management, and IT security principles and asset.
- Exceptional verbal and written communication skills.
- Experience supporting modern operating systems (desktop and mobile).
- Strong analytical and problem-solving abilities.
- Ability to travel occasionally within Canada (10%).
- Ability to move a IT equipment weighing up to 20lbs.
- Valid Class 5 driver’s license.

The Clifton Difference

We believe that our employees are the cornerstone of our success and the heartbeat of our operations. United by our core values, we're not just offering a job; we're offering an opportunity to be part of a diverse and technically excellent team that values professional growth and personal well-being. Here’s why you’ll love being part of our team:

- **Competitive Compensation**: We believe in rewarding our employees for their hard work with a fair compensation package that is competitive within the industry.
- **Inclusive Benefits**: We provide a robust selection of benefits, covering health, dental, life, disability, and an Employee and Family Assistance Program to protect you and your family’s well-being and provide support when you need it most.
- **Future-Focused Savings**: Benefit from our defined pension plan with a 5% employer match and take advantage of our voluntary RRSP, RESP, and TFSA options to help you secure your financial future.
- **Investing in Our People**: The integrity of our profession and the quality of our work depend on the quality of our people. So, we invest heavily in our people’s growth at every career stage. From tuition reimbursement to mentorship programs, we champion your professional development by providing you with the guidance and resources to navigate your career path successfully.
- **Work-life Balance**: We offer flexible and hybrid work options, for many of our roles, empowering you with the flexibility to balance work with your lifestyle.
- **Social Events & Team Building**: Whether it's local office gatherings, company-wide celebrations, or client-focused events, we are all about bringing people together and creating a vibrant workplace where fun and professional life intersect.

Apply

We would like to thank all applicants for their interest; however, only those selected for an in

  • Infrastructure Analyst

    5 months ago

    Calgary, Canada Expera IT Full time

    Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in. Where they can do their work using great technology, supported by great people, that simply works the way it’s supposed to! **_That’s what we do, and we need your help._** For over 27 years, Expera IT has worked with hundreds of small...

  • Business Analyst

    5 months ago

    Calgary, Canada Atlantis IT group Full time

    **Role : Business Analyst** **Location : Calgary, AB - Hybrid ( Only Locals)** **Long Term contract** 8+ years experience in business analysis, working in an IT environment. Strong Telecom Domain knowledge in BSS - any CRM, Billing, Ordering and provisioning. Strong solution design and business analysis including documentation of HLD, DDD. Multi...

  • Telecommunication Business Analyst

    5 months ago

    Calgary, Canada Atlantis IT group Full time

    **Role : Telecom Business Analyst | 8+ yrs Experience** **Location : Calgary, AB ( Hybrid )** **Duration : Contract** **Primary Skill**: - **> **supporting programs, projects and initiatives in BMA within the TOPS (Technology, Operations, Product & Supply Chain) team by ensuring overall processes, systems and infrastructure are efficient and aligned with...

  • Operations Support Analyst

    6 months ago

    Calgary, Canada Canlin Energy Full time

    **Operations Support Analyst -** Overview** Reporting to the Manager of Operations Support, the Senior Operations Support Analyst has an extensive role in promoting a collaborative culture across multiple Functional teams. This person will provide technical, analytical, and regulatory support to both Calgary Operations and Field Operations. **Location:...

  • Business Operations Analyst

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    We are seeking a Business Operations Analyst to provide analytical and technical support to our business operations team. The ideal candidate will have a Bachelor's degree in Business Administration, Economics, or a related field, and at least two years of experience in a business analyst role. Key responsibilities include gathering and analyzing data to...

  • Operations Analyst

    6 months ago

    Calgary, Canada Rohit Group Full time

    Are you Bold? Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people. Operations Analyst The Operations Analyst is...

  • Operational Efficiency Analyst

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Operational Efficiency AnalystbeBee Professionals is seeking an Operational Efficiency Analyst to analyze and improve business processes, develop and implement process improvement initiatives, and provide support to the organization.The ideal candidate should have a Bachelor's degree in Business Administration, Computer Science, or a related field, and...

  • Operating Costs Analyst

    2 weeks ago

    Calgary, Alberta, Canada Enbridge Full time

    Job DescriptionWe are seeking an experienced Operating Costs Analyst to join our team at Enbridge. This role will be responsible for overseeing the day-to-day activities of the LP Operating Cost FP&A functions under the guidance of the Manager Operating Costs.Key ResponsibilitiesLead the development of the annual LP O&A budget, LRP, and monthly forecasts,...

  • Healthcare Operations Analyst

    1 month ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Job Title: Healthcare Operations AnalystCompany: beBee ProfessionalsWe are seeking a skilled Healthcare Operations Analyst to provide project management and analysis support to healthcare initiatives.Responsibilities:Provide project management and analysis supportDevelop and implement project plansManage multiple projects simultaneouslyIdentify and resolve...

  • Operations Accounting Analyst

    3 months ago

    Calgary, Canada BOXX Modular Full time

    **Operations Accounting Analyst** **Calgary, Alberta** Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each...

  • Operations Analyst

    5 months ago

    Calgary, Canada Bank of Canada Full time

    **Operations Analyst** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

  • Operations Analyst

    3 months ago

    Calgary, Canada Bank of Canada Full time

    **Operations Analyst** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

  • Telecom Business Analyst- @calgary 8+ Yrs Experience

    6 months ago

    Calgary, Canada Atlantis IT group Full time

    **Role: Telecom Business Analyst** **Location: Calgary, AB** **Duration: Long Term** 7+ years experience in business analysis, working in an IT environment. Strong Telecom Domain knowledge in BSS - any CRM, Billing, Ordering and provisioning. Strong solution design and business analysis including documentation of HLD, DDD. Multi stakeholder and project...

  • Financial Operations Analyst

    6 months ago

    Calgary, Canada Benevity Full time

    **Meet Benevity**: The world's coolest companies (and their employees) use Benevity's technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B...

  • Business Analyst

    4 weeks ago

    Calgary, Alberta, Canada Canada Inc Full time

    We are seeking a Business Analyst - Operations to join our team at {company}.In this role, you will be responsible for analyzing business needs and developing solutions to optimize operational efficiency. You will work closely with cross-functional teams to identify areas for improvement and implement changes that drive business results.Key...

  • Operations Analyst

    2 months ago

    Calgary, Canada Veren Energy Full time

    Bringing energy to our world, the right way. It’s our purpose statement that drives us to do the right thing, the right way, every day. We are a passionate team of high performers who challenge the status quo while staying focused on operational excellence and delivering results. Our culture is defined by our people and how we work together, and we are...

  • Business Operations Analyst

    3 months ago

    Calgary, Canada NRG Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...

  • Business Systems Analyst

    3 weeks ago

    Calgary, Alberta, Canada A2Z Networks & IT Consulting Inc. (Alberta) Full time

    About A2Z Networks & IT Consulting Inc.We are seeking a highly skilled Business Systems Analyst to join our team in Alberta. As an IT consulting firm, we provide expertise in designing and implementing information systems business solutions that drive results for our clients.

  • Business Analyst for Operational Excellence

    2 weeks ago

    Calgary, Alberta, Canada Acera Insurance Full time

    Unlock Career Opportunities with Acera InsuranceWe are seeking an experienced Business Analyst to join our team at Acera Insurance, a leading Canadian insurance brokerage. As a key member of our operations team, you will play a vital role in driving business improvements and delivering exceptional results.About the Role:The successful candidate will be...

  • Business Operations Analyst

    3 months ago

    Calgary, Canada Direct Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...