Technical Writer

3 weeks ago

Greater Sudbury, Canada HARD-LINE Full time

**About us**

Established in 1996, in Sudbury, Ontario, HARD-LINE is a leading supplier of automation, teleoperation, and remote-control technology specialized in the mining industry. HARD-LINE develops innovative products from the ground up, using years of experience in mining, electronics, electrical and mechanical design. Our remote-control systems allow operations through direct/extended line of sight, or teleoperation; while increasing worker safety, continuous production and mine profitability. No matter what type, make or model of machinery, HARD-LINE can configure it to operate remotely.

**Job Summary**

The Technical Writer is responsible for writing and editing appropriate documentation and manuals for HARD-LINE’s products. The Technical Writer is required to write in a concise, informative and easy to understand style. The Technical Writer must be able to research and understand the functionality and purpose of HARD-LINE products and translate this understanding into text that is easily absorbed and understood by any reader.

**Key Areas of Responsibilities and Associated Duties**
- Research and understand HARD-LINE’s products, purpose and functionality.
- Prepare documentation and instructional material that is concise and easy to understand.
- Proofread, edit and write a variety of materials resulting in effective integration between the vehicle, environment and message while maintaining brand voice.
- Collaborate with the research and development department to ensure accuracy of all documentation.
- Build an understanding of the products through testing and observing when possible.
- Take part in research and development meetings.
- Adjust existing manuals as required.
- Organize and prioritize work to meet multiple deadlines.
- Perform checks for questionable data.
- Perform administrative duties as required.
- Analyze material such as specifications, notes and drawings.
- Writes manuals, user guides and other documents to explain clearly and concisely the installation, operation and maintenance of software and electronic, mechanical and other HARD-LINE equipment.
- Provide new manuals to customers as products are sold on an ongoing basis.
- Write technical service bulletins.
- Perform other duties as assigned.
- Travel to and from Company Headquarters for work as required.

**Qualifications**
- Post secondary education in a Technical field is considered an asset
- 1-2 years’ experience in a similar role is preferred
- Experience working in an ISO 9001 environment would be considered an asset

**Core Competencies**
- Demonstrate effective writing skills (bilingual considered an asset)
- Technical knowledge and understanding
- Ability to create manuals in accordance with graphics standard
- Excellent written and communication skills required
- Able to take constructive criticism
- Strong knowledge of computer software (Microsoft Word, Excel, Outlook)
- Experience with Adobe Creative Cloud products (Illustrator, InDesign, XD) considered an asset
- Ability to adapt and learn
- High attention to detail in all areas of work is critical
- Able to quickly learn unfamiliar or new technology

**Working Conditions & Physical Demands**
- Manual dexterity required to use desktop computer and peripherals
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed and instructed by management._

**Job Types**: Full-time, Permanent

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- technical writing: 1 year (required)
- Technical Writers: 1 year (preferred)

Work Location: In person

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