Instructional Support Team Lead

2 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:11/22/2024
**Req ID**: 40793
**Faculty/Division**: Faculty of Arts & Science
**Department**: Department of Mathematics
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00057440

**Description**:
**About us**:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

The Department of Mathematics is consistently ranked as one of the best in Canada. As part of the University of Toronto, our Faculty comprise a unique blend of established intellectuals and early
- career researchers. Our department members include numerous award-winning Faculty with outstanding accomplishments and leading research within a field that requires critical thinkers who analyze, assess and problem solve.

**Your opportunity**:
Under the general supervision of the Associate Chair, Undergraduate Studies and the Department Manager, the incumbent is responsible for leading the instructional support team to provide administrative support for the teaching of large undergraduate first and second year mathematic courses.

**Your responsibilities will include**:

- Implementing plans and process improvements for program activities
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Analyzing service delivery and/or internal processes and recommending improvements
- Determining logistics for program activities
- Determining work priorities based on knowledge of deadlines
- Coordinating meeting schedules, agendas, materials, action and follow-up items
- Writing routine documents and correspondence
- Directing the activities of a small group of staff-appointed employees all performing a similar function, including responsibility for scheduling and/or workflow

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum three years of recent and related experience providing administrative support for an academic program in a post-secondary environment
- Experience providing support to University faculty, TAs, and staff in the coordination of large undergraduate courses, including non-exhaustively TA scheduling and communications, creating and maintaining course websites, and maintaining records
- Demonstrated experience proofreading and formatting lecture notes, problem sets, tests and exams
- Demonstrated experience working with databases and surveys and generating reports
- Demonstrated experience working with undergraduates and providing information to students
- Experience organizing and planning meetings/events
- Experience analyzing service delivery, planning workflow and timelines, and making process improvements
- Strong knowledge of the operations and workflow of a mathematics academic program administrative support
- Excellent verbal and communication skills with the ability to communicate with a diverse group of clients
- Well-developed and strong interpersonal skills
- Excellent time management, prioritization and organizational skills
- Excellent skills in MS Office suite (Word, Excel, Outlook, Access, OneDrive) and SharePoint
- Excellent skills with student information systems, such as ROSI and Quercus

**Assets (Nonessential)**:

- Experience directing the workflow for appointed and casual staff

**To be successful in this role you will be**:

- Communicator
- Diplomatic
- Meticulous
- Motivated self-learner
- Organized
- Team player

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

**Closing Date**: 12/05/2024, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Administrative / Managerial

**Lived Experience Statement

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