Project Coordinator Supervisor

3 weeks ago


Coquitlam, Canada Canstar Restorations Full time

**Position Overview**

The Project Coordinator Supervisor’s responsibilities include working closely with Project Coordinators and Manager to implement processes and KPI focusing on quality, efficiency, and consistency throughout the Project Management Team. The Supervisor will be responsible for providing leadership and training, assisting with recruitment and onboarding of new Project Coordinators, as well as completing employee reviews. You will perform various coordinating tasks, like schedule and risk management, along with administrative duties. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines.

**Duties and Responsibilities**
- Leadership_
- Supervises and reviews the work of all Project Coordinators ensuring quality and efficiency
- Develops and provides training to all Project Coordinators, to create department consistencies
- Performs annual staff performance management and reviews Performance Development plans in conjunction with the Project Manager
- Liaises with clients to investigate and resolve client queries
- Assist with scheduling and approving vacation request
- Develop department KPI and reporting initiatives
- Deliver exceptional customer service to insurance stakeholders, homeowners and property managers. Be proactive in resolving customer service issues
- Maintain required administrative and production workflow status dates & notes in online communication platforms
- Coordinate work authorization document sign off as required
- Issue RFQs to sub-trades
- Enter and upload required file documents into online communication platforms as directed by Project Manager/Site Supervisor
- Health and Safety_
- Ensure that self and others adhere to Canstar’s health and safety practices and procedures
- Ensure good housekeeping is kept to perform work safely and efficiently
- Understand safety policies and protocols
- Ensure that self and others on site are wearing all required PPE, when required

**Who we are looking for**:
A Project Coordinator’s challenging and fast-paced environment require excellence to keep things running smoothly. They must be able to work well under pressure without sacrificing quality. A good Project Coordinator should be detail-oriented, dependable, a problem solver and a good communicator. They have a great attitude and a willingness to do what it takes to get the job done. Other important attributes of a Project Coordinator are:

- Strong computer skills including Microsoft Office suite (Outlook, Word, Excel) with the ability to accurately type 40 words per minute
- Exceptional customer service and interpersonal skills
- Ability to multi-task in a fast-paced environment and prioritize in an ever changing environment
- Ability to resolve conflict, prioritize and remain calm in high-stress situations
- Ability to use strong coordination and computer skills to maintain ongoing communications with property owners, the project management team, in-house departments and sub-trades to ensure efficient job progress and completion
- Ability to think critically and exercise good judgement

**Qualifications and Experience**
- 3-5 years of experience in a fast-paced administrative role is essential
- 3-5 years of experience working in either construction, restoration, property management/strata or insurance preferred
- Strong computer skills including Microsoft suite (Outlook, Word, Excel)
- The ability to accurately type 40 words per minute
- Strong administrative and clerical skills
- Strong customer service skills
- Ability to multitask and prioritize in an ever-changing environment

**Company Overview**

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We take good care of our team too We like to have fun and celebrate our success with things like popcorn Fridays.

**Working Conditions**
- This position is based out of the Coquitlam office
- Travel to other Canstar branches may be required periodically
- Monday - Friday, day-time hours 7:30 am to 4:00 pm. Occasional overtime is required

**Perks of working for Canstar**
- Competitive compensation
- Extended health and dental benefits for you and your family
- Flexible hours and work from home opportunities
- Great company culture and career advancement opportunities
- Industry-related Tuition Reimbursement (50% - 100% of tuition costs)

**How to apply**

**_Agencies_**_: Please do not contact us about this posi


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