Hic Operations Supervisor

4 months ago

Toronto, Canada DHL Full time

What makesDHL great? Our People We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.

DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment - toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

**Start YOUR career withDHL today**

DHL Express currently has an opening for an**HICOperations Supervisor**in ourfacility in**Toronto ON.**The Operations Supervisor provides “hands-on” proactive management of the employees engaged in theday-to-dayprocessesthatsupport the core DHL Express operations, within prescribed standards of cost, efficiency, accuracy and on-time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required.Responsible for activities related to timely and safe handling of shipments and customer queries to provide the highest standard of customer service.

**How will you contribute to the success of DHL?**
- Recruits, orients, trains, schedules, manages and recommends discipline for all operations staff.
- Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.
- Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
- Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.
- Ensures compliance with Regulatory bodies and regulations related to Air Transportation of goods and loading and dispatching Aircraft.
- Able to analyze data and create innovative solutions
- Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSIB reports, load quality, arrival/departure).
- Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.
- Ensures sufficient staff resources, materials and supplies on hand at all times.
- Ensures warehouse is organized and set up for next shift.
- Maintains equipment, in safe, efficient operating condition at all times.
- Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.
- Addresses Customer complaints and escalated items in a professional, expedient manner
- Performs other assignments as required.

**Do you have what it takes?**
- Excellent analytical, organizational and motivational skills
- Experience managing operations with components of aviation regulations.
- 3 years’ of experience in a supervisory or management position of workgroup over 20 (warehouse or logistics industry is an asset)
- Knowledge & compliance with the Transportation of Dangerous Goods Act
- Prior working experience with lean / process improvement initiatives.
- Excellent interpersonal skills.
- Must be able to work independently and well with a diverse team
- Proven communication skills - written & oral
- Working knowledge/interpretation of Collective Agreements & Occupational Health & Safety Act.
- Demonstrated drive, initiative & flexibility to ensure task completion.
- Demonstrated time management & organization skills.
- Flexibility in working hours/days
- Experience working with Canada customs

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

**We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

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