Network Operations Supervisor

3 weeks ago

Toronto, Canada ALSTOM Full time

Req ID:421785

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

PURPOSE OF THE JOB

The Network Operations Supervisor role aims at facilitating the sharing of information regarding operational train service day to day with customer in the Network Operations Center and Alstom Management and Supervisory teams on a real-time basis. The role is also the first point of contact in the coordination efforts for remedial planning and execution in managing service disruption, operational safety events and coordination of incident response. The role will also be first point of contact in reviewing and resolving all on time performance delay attribution on behalf of Alstom.

**Job Location**:
Oakville, Ontario

Reports directly to:
Network Operations Manager

Network & Links

Internal:

- Network Operations Manager
- Alstom Executive and Leadership Teams
- Alstom Operations Team Managers and Supervisor
- Alstom Maintenance Team Managers and Supervisor
- Service Delivery Supervisors
- Super Train Operations Team

External:

- Crew Dispatchers
- Metrolinx Controllers
- Metrolinx Control Supervisors
- Metrolink Duty Managers
- External Agencies supporting Alstom

MAIN RESPONSABILITIES

Operational Safety and Train Service Provision:

- Coordinate communications in dealing with an operational safety event or incident.
- Work with all stakeholders in assisting service recovery.
- Keep Alstom Leadership team updated via Alstom Network Operations live reporting messaging function.
- Work with Alstom Operations and Crew Dispatchers resolving any crewing issues.
- Be the nominated person representing Alstom with regards to first line Train Operational advice, support and instruction to the MX NOC Controllers.

Train Performance:

- The Network Operations Supervisor takes an active role in delay attribution, correct root-causing events and capture of missed delays.
- The Network Operations Supervisor documents and escalates any delays associated with trains delayed 5minutes or more.
- It is the Network Operations Supervisors responsibility to work with the customer for delay code resolution.

Administration:

- Fully Maintain and send out the Daily Alstom NOC Log to all nominated stakeholders.
- Full use of the Alstom Network Operations live reporting messaging function.
- This position will take an active role in conference calls with Metrolinx and Alstom as required.
- The Network Operations Supervisor will escalate any un-resolved issues to the Alstom Network Operations Manager or Senior Manager in the NOC manager’s absence.
- The Network Operations Supervisor prepares any relevant reports as determined by the Network Operations Manager.

MAIN REQUIRED COMPETENCES

Experience

Mandatory:

- Experience of minimum 5 years Railway or other Control type function experience
- Customer Service / facing experience

Desirable:

- Train operations experience
- Rule based operational experience
- Supervisory Skills and experience

Competencies & Skills
- Metrolinx operating rules
- Host Territory rules appreciation
- Collective Bargaining Arrangements knowledge
- Train Operations (Head End Crew)
- Good communicator
- Customer Orientated
- Strong communication and stakeholder management skills: collaborative approach, listening, transparency, ability to convince.
- Strong analytical skills, and ability to synthesize.
- Strong operational understanding, with Influencing skills

IT tools dexterity: MS Offices and other nominated software

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disabil

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