Security Access Administrator

3 weeks ago

Vancouver, Canada The Cadillac Fairview Corporation Ltd Full time

**Role Impact**:
The Security Access Administrator is responsible for administering the property access control system; while providing exceptional customer service to internal and external clients and business associates.

**What you will deliver**:

- Provide and maintain courteous, professional, and efficient service to internal and external clients and business associates by responding to requests for information and redirecting inquiries beyond their own scope of expertise to maintain good customer service levels
- Produce individual photo pass cards on a tenant by tenant basis as authorized by tenant contacts.
- Administer pass card management program: modify, add, delete access
- Act as a liaison between security/management staff and tenant contacts for pass card and access control system issues
- Use access control system to maintain tenant operational schedules, which can include but is not limited to special requests
- Produce audits of specific system transactions upon request
- Prepare invoices for tenant charges relating to property access control
- Maintain database of property access card information
- Maintain an accurate filing system of all pass card authorization forms
- Ensure proper scheduling & programming of Access Control Management Systems
- Ensure that the property ACM system is working as designed, and ensure that all maintenance requests are managed through our contract service providers
- Provide Tenants with semi-annual access card reports
- Troubleshoot errors or malfunctions within the Access Control System
- Coordinate and track maintenance requests to the property Access Control Management System
- Produce audit reports as required by management and tenants.
- Process procurement-related task in a timely manner including purchase order creation, coding, invoice approvals and monthly accruals using internal expense software.
- Prepare and maintain all documentation for the Security Life Safety department including confidential correspondence, tenant bulletins, presentations.
- Provide administrative support to the department
- Adhere to Cadillac Fairview’s Privacy, records and classification policies
- Other duties as assigned

**What your strengths are**:

- Strong communication skills; verbal, written and interpersonal.
- Positive and professional demeanor, ability to handle stressful situations with tact and diplomacy
- Strong customer service focus
- Detail-oriented and focused on accuracy
- Excellent with time management and organizational skills
- Strong analytical and problem solving skills
- Able to work under pressure with mínimal supervision
- Ability to multitask priorities
- Quick learner and can work independently in a fast-paced environment
- Comfortable interacting with all level within the organization

**What you need to succeed**:

- Minimum Grade 12 or equivalent
- Minimum 2 years related work experience in a security environment
- Thorough knowledge of administrative practices such as but not limited to: office policies and procedure, report writing and security pass card processes
- Experience using the security access controls system; Lenel Onguard Programming System is an asset
- General pass card billing knowledge is desirable

Starting base salary for this job level may range from $35,265.00 to $47,020.00. The actual base salary offered will consider several factors including, but not limited to the role, experiences, skills & qualifications, location, market and internal considerations; with this context, CF reserves the right to pay above this range.

Cadillac Fairview offers a competitive total rewards package in addition to base pay which includes a performance - based incentive plan, a comprehensive pension and benefits plan, paid time off including vacation, wellbeing & volunteer days and support for continued growth and development.

**Why you should join us**:
At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

**Are you someone who believes in our values?**
- **Aim Higher** - we strive to exceed expectations
- **Own Your Expertise** - we empower ourselves and each other
- **Collaborate Effectively** - we bring the right people together to get the right results
- **Engage with Empathy** - we objectively consider the needs of others
- **Embrace Change** - we

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