Regional Operations Manager

4 weeks ago

Kelowna, Canada Cosmetic Culture Sport + Spa Full time

Our Vision

Our new CC team member is exactly this, a team player who works well with others. We would like to see you have a vision for yourself; personally and professionally. This can include goals, continuing education, and working to be your best possible self. You are someone who has previous successful management experience in a salon or spa setting. You are always planning ahead and looking to identify areas that could be streamlined and/or more efficient. You have successfully managed team members, scheduling, budgeting, marketing, training new staff, and you are motivated to advance Cosmetic Culture to the next level. Your knowledge on client retention and attracting new clients is an asset. You can build rapport with our guests and your team, with an unwavering understanding that the experience is everything.

**Responsibilities**:

- Plan, organize, direct, control and evaluate daily operations
- Provide measurable growth throughout each quarter of business
- Managing guest expectations and ensure satisfaction
- Maintain established quality standards, maximize profits and work to retain employees
- Address customers' complaints or concerns
- Manage memberships sales and ensure staff are hitting sales targets and membership goals
- Establish and implement policies and procedures for staff
- Make sure the salon is kept sparkling clean, well-stocked and merchandised
- Delegate responsibilities, and establish priorities consistent with Cosmetic Culture objectives.
- Entrepreneurial, Flexible, self-motivated and driven with excellent people and communication skills, and sales ability
- Excellent at guest interaction and engagement
- You have led, coached and challenged a team of established professionals
- You have an ability to inspire a positive and collaborative environment
- You are definitely not shy. Your voice is heard. Your smile is contagious.
- Ability to deal with all levels of management, staff and owners in a professional manner.
- Positive, punctual and reliable. Able to follow direction, also to take initiative
- High professional benchmark for the quality of service and knowledge delivered to guests
- Open door policy re. communication, there is no such thing as a mistake you learn and grow
- Believe in Cosmetic Culture and everything it embodies
- You are your own success story, inspiring others to be their best
- Able to work evenings and weekends on occasion

Qualifications:

- Leadership/Management: 5 years - or a combination of education and experience
- Operations & Sales: 10 years of administrative execution and sales management

If this sounds like the right fit for you, and you're passionate about growing your career in a beautiful space that will keep you busy with a variety of responsibilities, we would encourage you to apply. We look forward to receiving your resume and cover letter. Come join us and be part of the CC Family

**Benefits**:

- Discounts on products and services
- Extended Health & Dental
- Possible RRSP Match
- Subsidized gym membership
- Company events & social hours
- Earned ownership opportunity

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00 to $80,000.00 /year

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Management: 5 years (required)

Work Location: Hybrid remote in Kelowna, BC V1Y 6N9

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