Customer Experience Associate

4 months ago

Edmonton, Canada CBI Health Full time

**Customer Experience Associate (Clinic Experience Associate) - Edmonton - South West, AB**

**About Rehabilitation Services**

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life. Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

**About this opportunity**

The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.

**Take an inside look at what you’ll do each day**
- Create a welcoming environment for clients, guests, team members and stakeholders
- Solve problems, anticipate challenges, barriers or areas of friction - mitigate or solve before they occur whenever possible and always as soon/quickly as possible
- Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
- Schedule private/acute clients effectively based on the client’s Care Plan as set wout by their clinician(s)
- Schedule to maximize opportunity for client access to care (including access to online booking)
- Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
- Maintain confidentiality of client records and personal and personal health information at all times
- Facilitate effective flow within the clinic

**What you need to be successful**
- A natural ability to connect with people and build strong relationships
- Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
- Be Pro-active and Results-oriented
- Strong written and verbal communication skills
- Ability to switch between tasks quickly and with ease
- Excellent time management and organizational skills with attention to detail
- Excellent listening and observational skills
- Strong customer service skills
- Ability to work independently and as part of a cohesive team

**Who you are**

You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast-moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

**What CBI Health offers you**
- Continuous learning and skills development, including growth and leadership opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
- Flexible hours, which allow work-life balance and focus on quality of life

**About Us**

**CBI Health is** **Canada’s leading community healthcare provider**, and our passionate team is at the heart of what we do. Every day, our 13,00

  • Warehouse Associate

    3 months ago

    Edmonton, Canada Sole Experience Full time

    Retail Sales Associate/ Warehouse Associate Retail Sales Associate/Warehouse Associate Responsibilities: - Serves customers by helping them select products. - Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. - Greets and receives customers in a welcoming manner. - Responds to customers’ questions. - Directs...

  • Retail Sales Associate

    5 months ago

    Edmonton, Canada Sole Experience Full time

    Retail Sales Associate Retail Sales Associate Job Responsibilities: - Serves customers by helping them select products. - Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. - Greets and receives customers in a welcoming manner. - Responds to customers’ questions. - Directs customers by escorting them to racks...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada CBI Health Full time

    **Customer Experience Associate (Clinic Experience Associate) - Edmonton NW** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists,...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada CBI Health Full time

    **Customer Experience Associate (Clinic Experience Associate) - Edmonton SW** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists,...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada CBI Health Full time

    **Customer Experience Associate (Clinic Experience Associate) - Edmonton SE** **About Rehabilitation Services** CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists,...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 424427BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 12018 104 Avenue **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 25 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 412839BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 13711 93rd Street **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 20 **Pay Details** **Department Overview** At TD Canada Trust, we are the frontline...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 414003BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 8140 82nd Avenue Northwest **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Pay Details** **Department Overview** At TD Canada Trust, we are the...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 417687BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 14204 - 28 Avenue SW **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 431312BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 133 Millbourne Mall **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 415873BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 5615 101 Avenue **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 20 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 407562BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 148 Edmonton City Centre East, 10205 101 Street **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 22.5 **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 414639BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 8705 156th Street **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 415056BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - #120, 6655 178th Street Northwest **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 415867BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 133 Millbourne Mall **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 415389BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 2340 24 Street **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 418272BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 500 Edmonton City Centre East, 10205 101 Street NW **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 415870BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 11210 Groat Road **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada TD Bank Full time

    **Customer Experience Associate**: - 414641BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 500 Edmonton City Centre East, 10205 101 Street NW **Employment Type** - Regular **City** - Edmonton **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    5 months ago

    Edmonton, Canada The Brick Full time

    Is this job for you?: If you've been looking to join a team that values your energy and talents, offers multiple career paths, and provides you with continuous development opportunities, you’ve found it! Since 1971, The Brick has been led by visionary men and women who have embraced each business opportunity with the drive for success. We want you to join...