Customer Service Representative

3 weeks ago

Stratford, Canada Ice River Sustainable Solutions Full time

We are not your ordinary plastics Company. We are innovators. We are environmental stewards. We are a passionate team proudly creating a better future. C.R. Plastic Products did not become the first company in North America to develop and supply superior outdoor furniture using 100% recycled plastic by following others. We achieved this through leadership, innovation, and a team with unwavering commitment to sustainability.
Awarded Canada's Greenest Employers 2023

This position is responsible for providing exceptional customer relations services to internal and external customers by providing information about products and services and resolving product and service issues.

**RESPONSIBILITIES**:

- Assists customers with the selection and purchase of products and services and verifies billing amount, considering available discounts, special pricing, and shipping costs.
- Ensure orders are checked on a daily or timely basis.
- Detailed knowledge of all products to support customers' questions or concerns.
- Assist the shipping department with clarification of delivery requirements as required.
- Provide information and assistance relating to products, services, freight rates, promotions, etc.
- Ensure timely follow-up on all pending customer issues.
- Processing and recording all modifications to orders after entry.
- File saving all correspondence electronically upon receipt of rep and internal/external customer inquiries, orders, updates, etc.
- Maintain customer profile - information as required.
- Obtain various information/updates from colleagues within various departments in a timely and courteous manner for both rep/customer.
- Troubleshoot with the administrative team cooperatively as issues arise.
- Monitor orders and reports to meet shipping deadlines.
- Coordinate with Operations and Supply Planning to make sure inventory is available and orders are being shipped properly.
- Assist marketing/finance team to ensure correct categorization, images, copy, pricing, and promotional offers are accurate and meet internal requirements.
- Responsible for quality of work in terms of accuracy and content.
- Collaborates cross-functionally with Marketing and the Product team to increase customer satisfaction and drive sales and profitability through a superior online experience.

**EDUCATION/SKILLS/EXPERIENCE**:

- Completion of secondary school required; college or other post-secondary programs an asset.
- Previous customer service experience required.
- Fluent in the English language, French is an asset.
- Experience with Microsoft Office programs (Excel, Word, Outlook, etc.)
- Working experience with SAP.

**BEHAVIORAL**:

- Strong attention to detail, organizational skills, and ability to manage multiple tasks simultaneously.
- Excellent communication skills; verbal and written.
- Energetically focused to meet goals and missions both departmentally and corporately.
- Instilling positive and ongoing partnerships with both internal/external customers.
- Ability to organize and prioritize.
- Detail and deadline oriented.
- Ability to manage multiple concurrent projects.
- Agility in adapting to change.

INDHP

Please let C.R. Plastics know if you require accommodation during the hiring and selection process and we will work with you to make appropriate arrangements. C.R. Plastics is an Equal Opportunity Employer.

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