Leads Concierge

8 months ago

Montréal, Canada Polestar Full time

At Polestar, we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for a creative, innovative, and hands-on professional to provide a first class, personal shopping experience for our future customers across the shopping journey.

**Let us describe the challenge we offer**

Are you always looking for what is best for the customer during the car buying experience? Are you dynamic and enthusiastic with a passion delivering a high-quality customer experience? The Leads Concierge will work within the Polestar Customer Experience team to deliver a premium experience to Polestar customers through their shopping journey.

This position will be based in our Laval, Quebec office.

**What you’ll do**
- Follow up with outbound calls on test drives, internet leads, and leads generated at Polestar spaces
- Be the primary point of contact for our customers, supporting them through the order process
- Build relationships to deliver a premium experience, ensuring the shopping journey is personalized and well-informed
- Initiate outbound calls to meet the needs of special projects as assigned
- Work with our customers to assist in scheduling test drives
- Support customers through the ordering process of their new Polestar
- Efficiently handle call volumes knowledgeably while maintaining an excellent experience
- You will be the liaison between the digital retailing shopper and our Space employees

**Who you are**
- Previous experience working within a Contact Support Center or Inside Sales.
- Bi-lingual in English & French required.
- You possess a customer centric-minded approach to deliver a white glove experience to customers.
- Demonstrated ability to support customers throughout their sales journey with excellent relationship building skills.
- Strong understanding of the needs of a premium customer
- Energetic and have a results oriented/passion for customer experience
- You have excellent verbal and written communication skills
- You are an agile learner and comfortable with technology, learning new tools, and able to work with a variety of content areas/teams.
- Proven project management skills, stakeholder management, time management, and prioritization when managing multiple projects.
- Tech savvy with knowledge of PC and telephony systems.
- You have attention to the details, and thrive in an ever-evolving work atmosphere.

**About Polestar**

Polestar is an electric performance car brand, determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

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